Caesars Rewards Ambassador - Full Time (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

1d•$18•Onsite

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Enhances the growth of gaming revenues through the development of our customer base. Actively walks the casino floor to sell and enroll new customers in the customer loyalty program (Caesars Rewards program). Maintains relationships with valued gaming guests and markets our gaming product to all guests. Supports Caesars Rewards team when needed. HOW YOU WILL CREATE THE EXTRAORDINARY Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign up program and create brand loyalty. Must possess the ability to actively and constantly sell a product. Follows all relevant policies and procedures, keep confidentiality of information Ability to communicate with other departments both on property and within all Caesars entertainment, also with vendors/partners. Be familiar and help with promotions and events. Showcase exemplary usage of RTCM- system used for greeting guests and maintaining high visibility on the casino floor. Promote in Casino and Marketing events both on and off property. Meet and greet guests and keep the highest levels of courtesy, friendliness, and hospitable attitude throughout interactions Position is designated as Atlantic City Operations for cross-property marketing purposes. $18.00 Per Hour

Requirements

College degree preferred
Must be at least 21
Minimum of two (2) years of guest services experience preferred
Must have the ability to resolve stressful situations
Must have exceptional guest service skills
Must have excellent interpersonal, communication, team-building and problem-solving skills
Must be able to work extended hours during special events, including limited overnight travel
Must have the ability to work flexible schedules, including nights, weekends and holidays
Must be willing to adhere to all New Jersey gaming regulations and guidelines
CER license is required
Must be able to move quickly around property
Must be able to stand or sit for an extended periods of time
Must be able to lift 20lbs
Must be able to work independently and proven to be initiative-taking
Must be able to respond calmly and make rational decisions when handling guests’ needs
Must be able to tolerate areas holding secondhand smoke

Nice To Haves

College degree preferred
Minimum of two (2) years of guest services experience preferred

Responsibilities

Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign up program and create brand loyalty.
Must possess the ability to actively and constantly sell a product.
Follows all relevant policies and procedures, keep confidentiality of information
Ability to communicate with other departments both on property and within all Caesars entertainment, also with vendors/partners.
Be familiar and help with promotions and events.
Showcase exemplary usage of RTCM- system used for greeting guests and maintaining high visibility on the casino floor.
Promote in Casino and Marketing events both on and off property.
Meet and greet guests and keep the highest levels of courtesy, friendliness, and hospitable attitude throughout interactions
Position is designated as Atlantic City Operations for cross-property marketing purposes.

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