Cache Club Representative
About The Position
Cache Club Representatives welcome and assist guests with club enrollment. Representatives promote the value and details of club membership, provide information about Cache Creek Casino Resort’s amenities, marketed offers and earned rewards. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility). Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment. Ensure all guest information is entered correctly in database while following department policies. Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor. Multiple duties will be performed such as, but not limited to Card issuance and reprints, guest information, checking in buses, kiosk assistance and minor maintenance, mobile sign-ups and reprints, and stocking and distribution of Marketed giveaways. This job has no supervisory responsibilities.
Requirements
- High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience.
- Must have basic computer and keyboarding skills.
- Must be at least 21 years of age.
- Ability to read and interpret general business periodicals.
- Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
- Ability to calculate figures and amounts, and apply concepts of basic math.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Cache Creek Casino Resort Tribal Gaming License.
- Ability to perform each essential duty satisfactorily with or without reasonable accommodations.
Responsibilities
- Welcome and assist guests with club enrollment.
- Promote the value and details of club membership
- Provide information about Cache Creek Casino Resort’s amenities, marketed offers and earned rewards.
- Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility).
- Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.
- Ensure all guest information is entered correctly in database while following department policies.
- Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor.
- Card issuance and reprints
- Guest information
- Checking in buses
- Kiosk assistance and minor maintenance
- Mobile sign-ups and reprints
- Stocking and distribution of Marketed giveaways.
Benefits
- Great Pay
- Opportunities to Grow
- Gas Discounts
- Dental Insurance
- Life Insurance
- Paid Time Off (PTO)
- Recognition Program
- Free meals in our Employee Dining Room
- Weekly Paychecks
- Affordable Healthcare
- Medical Insurance
- Vision Care Insurance
- 401k Savings Plan
- Tuition Reimbursement
- Employee Discounts
- Direct Deposit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
