Cabana Service Supervisor

Wild Rivers•Irvine, CA

49d•$21 - $27

About The Position

The Cabana Service Supervisor role is responsible for overseeing food and beverage front of house daily operations such as managing team leads and team members, enforcing company policies and procedures, and ensuring the guest experience is welcoming and exceptional. This role plays a key part in supervising a clean, efficient and friendly cabana service environment, and requires excellent guest service skills, attention to detail and the ability to work in a fast-paced setting.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Must have a valid and current Orange County, California Food Handler’s Certification.
Must complete the California Responsible Beverage Service (RBS) training and have a valid and current Alcohol Beverage Control (ABC) server ID number.
Strong interpersonal, problem-solving, multi-tasking and communication skills with a guest-focused mindset.
1+ year experience in a guest service, food service, hospitality or equivalent leadership role.

Nice To Haves

Prior completion of the California Food Allergen and California Food Managers training is strongly preferred.

Responsibilities

Supervising and monitoring the cabana service team in accordance with standardized company policies, procedures, recipes and guest preferences.
Handle guests inquires, complaints, special requests and dietary requirements to provide a positive experience.
Train and provide coaching to team members to maintain workflow and deliver exceptional overall guest service.
Administer a break schedule (may include up to 20 team members at a time).
Complete team member performance reviews, disciplinary action meetings, scheduling, shift logs, etc.
Ensure cleanliness of the cabana service units, and its countertops, tables, floors, fridges, freezers, service hut(s), POS systems and surrounding areas throughout the shift.
Oversee food and beverage handling to ensure Orange County Environmental Health regulation compliance.
Service and handle guest allergens to ensure accurate orders are served to the correct guest(s) in adherence to the Orange County Environmental Health policies and procedures.
Assist with financial competencies including upselling, sales reporting, tip reporting and POS handling.
Complete closing duties, including filing reports, completing logs, cleaning and any checkout procedures.
Secure, verify and lock all equipment including fridges, freezers, carts, equipment, storage areas, buildings, etc.
Adhere to company policies and procedures in alignment with the Orange County Environmental Health standards.
Lead and host team meetings, attend leadership meetings and complete required training sessions.
Complete and supervise completion of paperwork including temperature logs, cleaning tasks and daily checklists.
Operate certain equipment including Taylor Soft Serve machines, -40 ° F freezers and hot-holding warmers.
Communicate effectively with team members, leadership and management regarding guest needs and concerns.
Lead and monitor inventory levels, track usage and report shortages or equipment needs.
Support special events, promotions or themed service as scheduled.
Perform other duties or special projects assigned to support business needs.