Cabana Host

Wilderness Resort•Sevierville, TN

6h•Onsite

About The Position

SUMMARY: Cabana Host are responsible for greeting and assisting guests. A Cabana Host assists in making guests reservations and changes as needed. Cabana Host is responsible for supplying guests with fresh towels, water, take and filling guest’s food & beverage orders. While interacting with guest the Cabana Host must always maintain a professional decorum and appearance.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
ABC Serving Permit
Yearly Responsible Serving Class
Ability to act independently with little supervision
Knowledge of food and beverage menus, food preparation and presentation
Efficiently handle multiple duties
Requires a good understanding of company policies and procedures
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wears the proper uniform
Works efficiently
Follows all resort and office policies and standard operating procedures
Conducts themselves in a professional manner with a positive attitude

Responsibilities

Greet all guests in professional and welcoming manner
Escort guest to cabana
When seating a party, inform guests of amenities and how to contact host
Deliver all orders in timely manner
Be aware of any special instructions, birthday, anniversaries….
Return to cabana hut when finished. Someone should always be at stand to assist/answer any guest’s questions/concerns
Report any guest or maintenance issues to supervisor immediately
Maintain cabana hut and area around the hut clean and uncluttered
Clean in and around all cabanas daily
Thank all guests and inquire on their experience
Report all complaints to management on duty
All other duties as assigned by management