Cabana Host - Excalibur

MGM Resorts International • Cary, NC

11d • $12 • Onsite

About The Position

As a Cabana Host at Excalibur, you will be the welcoming face of the resort’s poolside cabana experience, creating a fun and inviting atmosphere for every guest. With your warm smile and attentive service, you will set the stage for exceptional guest interactions from arrival through departure. By understanding each guest’s unique story and needs, you will truly own their experience—creating WOW moments and lasting memories they will carry with them long after their stay.

Requirements

• Must be 18 years of age or older

Nice To Haves

• High School Diploma or GED preferred
• Experience in a similar luxury resort setting preferred
• 1+ Years of prior relevant cash handling experience preferred

Responsibilities

• Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information
• Respond to and resolve any guest complaints in alignment with SHOW. Service Basics, exceeding guest expectations and providing all other supporting services
• Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs
• Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day
• Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel
• Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible
• Achieve a positive and lasting impression by ensuring correct charges and credits are posted, collecting payments, handling room and credit transactions, and demonstrating responsibility in balancing all transactions using proper cash handling procedures
• Answer incoming guest, internal and external calls including radio communications, assist with cabana check in and wait lists, prepare and stock cabanas for guests, perform opening and closing duties for cabanas and maintain the appearance of the pool deck throughout the shift which includes straightening and stacking of chairs, collecting soiled towels and trash, and moving chairs

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees