C2 Technology Project Manager

HEALTHIERHERE•Seattle, WA

13d•$100,000 - $120,000•Hybrid

About The Position

The Project Manager (PM) manages customer onboarding and implementation projects for HealthierHere’s Connect2 platform. This role coordinates activities between internal teams, customers, and the external vendor to ensure timely, seamless, and high-quality deployments. The PM manages project timelines, communication, risks, and status reporting, ultimately facilitating a smooth transition from onboarding to ongoing operations and customer support.

Requirements

Bachelor’s degree in Project Management, Information Systems, Public Health, or related field.
3–5 years of experience managing technical or health technology implementation and/or operations projects.
Strong communication and facilitation skills; ability to work with clinical, community-based, and technical stakeholders.
Demonstrated experience with project management tools and methodologies (Agile, Waterfall, Hybrid).
Ability to manage multiple concurrent projects with competing deadlines.

Nice To Haves

Understanding of healthcare systems, interoperability, case management workflows, or care coordination programs is preferred.

Responsibilities

Provide Connect2 Coordinator demos as needed to potential customers
Manage end-to-end onboarding projects for new Connect2 Coordinator customers, from initiation through transition to maintenance.
Develop and drive work plans, schedules, task lists, risk logs, and other materials as needed.
Serve as the primary point of contact with customer project teams, ensuring clear expectations and proactive communication while engaging in onboarding of Connect2 or implementation of other client service activities as determined.
Cross functional coordination of activities between internal implementation team, application engineering, operations, customer support, and vendor contacts.
Track and report on project progress, milestones, risks, and dependencies.
Support customer rollout activities, including training coordination, workflow planning, stakeholder engagement, and documentation.
Ensure project artifacts are captured, stored, and transitioned to support teams.
Drive process improvements for onboarding methodologies and project management practices.
Assist with post-launch evaluations and lessons learned.
Other project management related duties, as assigned.