C&SP Global Program Manager

Schneider Electric • Dallas, TX

119d • $136,000 - $204,000

About The Position

Schneider Electric is searching for a highly motivated and collaborative Business Leader to join our team as a Global Program Manager for the Cloud and Service Segment. This is the #1 segment for SE. This role demands a professional with substantial customer engagement experience, who can drive operational excellence to our strategic clients by driving alignment and execution of the account strategy. The Program Manager provides a pragmatic approach to the relationship through accountability, actions, and digital dashboards. The Program Manager creates the processes and vision to provide a customer-centric and consistent full life cycle experience across business units & geographies through digital playbooks and customer dashboards. The Program Manager works very closely with the Strategic Account Executive and the customer.

Requirements

• Minimum of 8 years managing large, complex, multi-geography projects.
• Proven experience in developing and managing projects or programs aligned with strategic account direction.
• Substantial experience leading customer facing meetings, seminars, business reviews, or programs independently.
• Strong internal network and ability to collaborate across functions.
• Ability to identify gaps and anticipate risks.
• Experience with digital tools and transformation initiatives.
• Experience using Smartsheet and Microsoft Suite of Products.
• Strong communication and influencing abilities.
• Innovative mindset and strategic thinking.
• Effective organizational skills.
• Proactive and action-driving mindset.
• Ability to prioritize and manage multiple requests/issues.
• Adaptability to changing priorities.
• Openness to team ideas and positive collaboration.
• Awareness of local business culture.
• Understanding of business operations, market dynamics, and long-term impact.
• Ability to quickly learn and understand complex technical information regarding IT and data center products and solutions.
• Utilize Subject Matter Experts (SMEs) when necessary to enhance understanding.
• Foundational understanding of data centers and their equipment.
• PMP certification (advantageous).

Responsibilities

• Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations.
• Proficient in considering long-term impact, anticipating future needs, and strategically selecting initiatives that yield broad and lasting effects.
• Manage the development process for tools, applications, and functional specifications.
• Implement best practices to standardize experiences, ensuring consistency and efficiency within the account.
• Drive and track growth initiatives, including specific customer-requested projects.
• Continuously disrupt and innovate to create additional value for our clients.
• Take ownership of the operational component of Quarterly Business Reviews (QBRs), providing insights and driving improvements.
• Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing.
• Collaborate with execution and tendering teams on complex projects.
• Document and implement a digital playbook to guide operational processes.
• Coordinate and manage operational customer needs and escalations.
• Build interactive dashboards for clients to monitor key metrics and track progress.
• Assist local country teams during onboarding to ensure awareness of account details, resource needs, and technical requirements for success.

Benefits

• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• Opportunity to purchase company stock (eligibility depends on start date)
• Military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees