C/S Telecommunications/Network Technician III

State of Delaware • Dover, DE

12d

About The Position

The incumbent provides remote and in-person desktop support for DHS sites in New Castle County. The incumbent will install, configure and maintain desktop hardware, software and peripherals in Windows environment, will also support and deploy adaptive technologies such as screen readers (JAWS, NVDA), speed recognition (Dragon), screen troubleshoot accessibility-related issues in operating systems, productivity suites (e.g. Microsoft 364), and web-based applications.

Requirements

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
• At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Knowledge of computer data network design or redesign.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
• Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees