C&I Special Projects Leader - EL Americas

ABB•Dallas, MS

12d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Customer Experience Continuous Improvement Manager In this role, you will support the deployment of the continuous improvement strategy for the local sales and operations teams within the HUB Americas, including promoting a culture of continuous learning and improvement, IT and process solutions. You will mentor and coach teams to achieve operational excellence and drive improved results. You will also develop, deploy, train and lead projects to improve and sustain local business performance. The work model for this role is: Onsite

Requirements

Bachelor’s degree in Business, IT, or Engineering.
6 years of combined customer service and quality assurance experience.
Data Analysis & Reporting experience.
In-depth knowledge of operating systems and tools (SAP, SFDC, Empower, Power BI, etc.).
Effectively able to manage the needs of our customers and balance the needs of the business.
Experience in managing multiple projects in different stages of development.
Ability to travel up to 25% domestically and internationally.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Deploy and Align Strategy : Support the implementation of continuous improvement strategies and objectives across the commercial sales organization and ELSP Americas HUB, ensuring alignment with global HUB strategy and local ABB units.
Facilitate and Remove Barriers : Escalate issues to stakeholders to eliminate roadblocks, resolve conflicting priorities, and collaborate with cross-functional teams to enable successful adoption of initiatives.
Promote Culture and Capability : Drive awareness, behavioral change, and a continuous improvement mindset through training, toolkits, and hands-on problem-solving (Gemba), while fostering systematic, fact-based approaches for identifying improvement opportunities.
Measure and Benchmark Performance : Track programs, projects, KPIs, and customer experience improvements to demonstrate value, allocate resources effectively, and incorporate best practices through external benchmarking.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid.
Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
Retirement 401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.