C&C Admin and Support Specialist

Allianz Insurance•Baltimore, MD

22h•$56,000 - $61,090

About The Position

The C&C Ops Support Specialist provides operational and administrative support to the C&C teams to ensure efficient processing of C&C activities. The role is responsible for managing C&C file administration, coordinating documentation requirements, maintaining data accuracy in operational systems, and supporting internal teams with timely case processing and follow-up. The position also supports communication with and internal and external stakeholders to obtain information and provide updates when needed. In addition, the role assists with operational system support activities and managing tickets related to operational or client inquiries. The role requires strong attention to detail, communication skills, and the ability to manage multiple operational tasks in a structured environment.

Requirements

Knowledge of C&C guidelines, processes and systems
Experience in documentation management and operational coordination
Strong written and verbal communication skills when interacting with external/internal stakeholders
Ability to manage multiple tasks and follow structured operational processes
Strong attention to detail and data accuracy
Ability to coordinate effectively and follow up thoroughly
Associate degree, diploma or equivalent work experience preferred
Minimum 2-3 years of experience in operation support, administrative coordination, customer service, or C&C support
Ability to review documentation for completeness, identify issues and proactively follow up.
Ability to manage multiple priorities in a fast-paced operational environment
Customer service and stakeholder communication
Attention to detail and data accuracy
Operational coordination and task management
Problem-solving and issue escalation
Organizational and documentation management
Team collaboration and accountability
Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes

Nice To Haves

Experience working with operational systems, case management tools, or ticketing platforms is an asset

Responsibilities

Review claims and collections submissions to ensure required documentation and information are complete and accurate.
Enter and maintain accurate C&C case records and documentation in operational systems.
Monitor case documentation and distribute cases to ensure compliance with required operational standards.
Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required.
Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams.
Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries.
Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions.
Perform the in-office C&C check process in coordination with the C&C accounting team.
Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities.
Support operational initiatives, process improvements, or system-related projects when required.