Butler - Falling Rock (2:30pm - 11pm)

Nemacolin•Wharton Township, PA

8h•Onsite

About The Position

The Falling Rock Butler delivers highly personalized, anticipatory service to guests of a luxury private resort, creating exceptional, discreet, and seamless guest experiences from pre-arrival through departure. This role serves as the primary point of contact for assigned guests, ensuring all preferences are met with the highest standards of professionalism, confidentiality, and attention to detail. Nemacolin, a private, family-owned, and woman-owned luxury resort spanning over 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands, offers foundational roles like this as the heart of the guest experience. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure. Nemacolin encourages growth, connection, and steady advancement, providing opportunities to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Requirements

High school diploma or equivalent required
Minimum 2–4 years of experience in luxury hospitality, private service, or butler service
Exceptional interpersonal and communication skills
Demonstrated ability to provide discreet, anticipatory service
Strong organizational and multitasking abilities
Professional appearance and polished demeanor
Ability to work flexible schedules, including evenings, weekends, and holidays
Valid driver’s license may be required (based on property needs)

Nice To Haves

Hospitality degree preferred

Responsibilities

Provide bespoke, white-glove service tailored to individual guest preferences and needs.
Serve as the primary liaison for assigned guests, managing requests promptly and proactively.
Conduct suite orientations upon arrival and provide resort information.
Anticipate guest needs through observation and preference tracking.
Coordinate and deliver in-room dining, amenities, unpacking/packing services, and wardrobe care as requested.
Maintain a visible yet discreet presence throughout the guest stay.
Review guest profiles and prepare personalized amenities prior to arrival.
Coordinate special occasions, celebrations, and custom experiences.
Manage seamless departure experiences, including packing assistance and transportation coordination.
Update guest preference records to support future visits.
Liaise with Housekeeping, Culinary, Spa, Activities, and Transportation teams to fulfill guest requests.
Ensure all guest areas are maintained to luxury presentation standards.
Monitor and follow up on service recovery opportunities.
Maintain detailed daily logs and communicate effectively during shift transitions.
Uphold the resort’s luxury service standards and brand expectations.
Maintain strict confidentiality regarding guest identity and activities.
Follow all safety, security, and resort policies and procedures.
Participate in ongoing luxury service training.

Benefits

Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off
Holiday compensation
Discounted associate meals
Uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors