Butler

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

About The Position

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.

Requirements

Bachelor’s degree in Hospitality Management
Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience.
Working knowledge with with computers and software used in an office environment.
Must be able to communicate well and convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Must consistently exhibit the CAN-DO attitude.

Responsibilities

Acts as the owner/resident’s liaison between all aspects of the association.
Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
Maintain a warm and friendly demeanor at all times.
Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar.
Accompany the owner/resident on outings if desired.
Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance.
Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire.
Responsible to launder, fold and iron, the owner/resident’s clothes as requested.
Responsible for the general upkeep and other housekeeping services as requested by the owner/resident.
May be called on to service the owner/residents beverage, snack and other simple requests.
Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly.
Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs.
Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance.
Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Establish relationships with local merchants and service providers as needed.
Take part in maintaining a clean working environment.
Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
Provides quality service to residents and guests.
Produces any needed communications to meet Association request/needs.