Busser - TAO Restaurant Chicago

Tao Group Hospitality•Chicago, IL

42d•Onsite

About The Position

Assists Floor and Cocktail Servers with steps of guest service and resets tables in a speedy, professional, and effective manner. Interacts with dining room and lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

Previous hospitality experience
Previous busser experience
Previous Experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Anticipate and accommodate the needs of guests
Maintain the general cleanliness and orderliness of tables
Communicate guests' needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs
Deliver, fill, and refill water as requested by guests or directed by servers
Clear and reset tables, and clean table areas, including banquettes and booths, during service
Help ensure guest satisfaction through active participation in service
Maintain general cleanliness of stations and the entire venue
Comply with Department of Health and company sanitation standards
Properly set up floor and side stations; perform side work and other opening/closing procedures as directed by management, including:
Ensuring all tables, chairs, and banquettes are clean and free of debris
Setting tables with proper place settings
Wiping down chairs, tables, and banquettes
Stocking side stations with prescribed supplies
Perform opening side work as prescribed
Perform closing side work as prescribed
Participate, when available, in marking tables for upcoming courses (appetizers, entrees, desserts)
Report all breakage or damage of equipment or furniture immediately to management
Attend and participate in daily pre-service meetings
Attend and participate in training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portray a positive and professional attitude
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments (when applicable)
Work as part of a team and provide help and support to all fellow team members
Assist with and/or complete additional tasks as assigned