Business User Acceptance Testing Lead

Staples Canada • Framingham, MA

7h

About The Position

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position
Staples as a digital selling platform of choice. Our team ensures that our
mobile, desktop, and app platforms deliver the digital experience that our
customers expect. We do this through customer insights, analytics, and testing
to build a strong innovation pipeline for the future and to bring products and
solutions to market seamlessly. We utilize online merchandising and campaigns
executed by both humans and automated tools to convert new and returning website
visitors into customers. We work end-to-end with our sales, merchandising,
finance, logistics, marketing, and technology teams to provide a world-class,
holistic digital experience, growing profitable results in a fun and rewarding
work environment. We are inclusive, customer-obsessed, and are looking for
well-rounded professionals with strong eCommerce business acumen to join our
team.

The Business Test Lead is accountable for end‑to‑end business testing strategy,
quality outcomes, and go‑live readiness for complex, cross‑functional programs
spanning the full customer journey. This role serves as the single point of
accountability for release confidence, ensuring that customer‑critical and
revenue‑impacting journeys are validated, risks are clearly understood, and
business outcomes are met prior to launch.

Partnering closely with Product, Program, Engineering, and Business
stakeholders, the Business Test Lead aligns testing decisions with customer
experience expectations, revenue protection, and delivery commitments. The role
operates with significant autonomy, applying deep testing expertise, business
acumen, and judgment to guide quality decisions for strategic initiatives.

Requirements

• Strong business acumen with a customer‑first mindset
• Exceptional attention to detail and organizational discipline
• Ability to influence without authority and build trust across teams
• Clear, confident communicator capable of translating complexity into action
• Proactive problem solver with a continuous improvement mindset
• Comfortable operating in ambiguity and high‑visibility environments
• Demonstrated experience validating end‑to‑end customer journeys and business workflows
• Proven ability to define and execute business test strategies and acceptance criteria
• Experience coordinating testing across multiple teams, systems, or dependencies
• Strong proficiency in test execution, defect management, and quality reporting
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 6+ years of progressively complex business testing / UAT experience, preferably supporting digital, eCommerce, or customer‑facing platforms.

Nice To Haves

• 7+ years of business testing experience supporting enterprise‑scale digital or eCommerce platforms
• Experience contributing to or owning a business testing / UAT framework or playbook
• Familiarity with Agile and hybrid delivery models
• Experience supporting releases with revenue, compliance, or customer experience risk
• Exposure to performance, security, and accessibility testing considerations
• Prior experience leading testing workstreams for strategic or transformational programs

Responsibilities

• Define, own, and execute the business test strategy for assigned strategic programs, with a strong focus on customer‑critical and revenue‑impacting journeys.
• Provide strategic input into the enterprise business testing / UAT framework and playbook, partnering with peers and leadership to continuously improve testing standards and practices.
• Translate complex business and technical requirements into clear test plans, acceptance criteria, and quality checkpoints.
• Serve as the end‑to‑end owner of business testing across products, platforms, and teams, including shared capabilities and cross‑program dependencies.
• Define and validate business acceptance criteria in partnership with Product and Business teams.
• Coordinate test cases, environments, timelines, defect triage, and remediation activities to support predictable and high‑quality delivery.
• Ensure appropriate functional, integration, regression, performance, security, and accessibility test coverage.
• Provide clear and timely visibility into testing progress, quality metrics, risks, and release readiness.
• Communicate business risk and quality outcomes to support go / no‑go decisions at program milestones.
• Independently identify, assess, and escalate quality risks that could impact customer experience, revenue, compliance, or delivery commitments.
• Drive continuous improvement through quality metrics, retrospectives, and lessons learned.
• Mentor and guide less experienced testing and business partners on UAT best practices and quality mindset.
• May lead testing workstreams or act as the business testing lead for large, high‑impact initiatives.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level