Business Unit Manager - SVP

Citi•New York, NY

About The Position

The Business Unit Manager is a senior management-level position responsible for accomplishing results through the management of a professional team or department. The team drives the overall administrative activities of the business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Unit Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs and ad hoc projects as necessary. The Business Execution manager is responsible for driving the strategic, financial, and operational agenda for the Platform and Data Services (PDS) organization within Citi's Services business. This individual will be part of the Business Execution team and will act as a trusted partner to the Business Execution Head and senior leadership team, providing critical oversight and governance across all aspects of business management. The successful candidate will be a proactive and self-sufficient leader, adept at translating high-level strategy into executable plans, enforcing rigorous financial and operational controls, and managing complex, cross-functional initiatives. This role requires a seasoned professional with exceptional financial acumen, strategic thinking, and the ability to influence stakeholders at all levels to achieve key business objectives.

Requirements

10+ years of experience in financial services
Experience working in global and complex settings with multiple stakeholders
Knowledge of the financial services industry and technology, including Profit & Loss (P&L), accruals, client allocations, capitalization, recovery and fixed price contracts
Proven ability to work in a team of diverse skill sets and cultures
Proven ability to work in high-pressure, time-sensitive environments
Consistently demonstrate clear and concise written and verbal communication
8-10+ years of relevant experience in Business Management, Financial Planning & Analysis, Strategy, Investment Banking, or a related role within a large, complex financial services organization.
Strategic Mindset: Proven ability to contribute to strategic planning, translate strategy into action, and lead critical business initiatives.
Leadership & Influence: Strong leadership presence with the ability to operate as a self-sufficient leader. Proven track record of influencing and partnering with senior stakeholders across different functions and geographies.
Analytical Skills: Exceptional analytical and problem-solving skills; ability to synthesize complex data into concise, executive-level communications and actionable insights.
Communication: Outstanding verbal and written communication skills, with experience in creating and delivering high-impact presentations for senior management.

Nice To Haves

Master's degree preferred
Data Knowledge: Familiarity with data governance principles, data product management, or experience working with data platforms and data-centric technology projects is strongly preferred.
Knowledge: Familiarity with Citi's Services/TTS business, financial systems, and operational processes is highly advantageous.
MBA or other advanced degree is a plus.

Responsibilities

Drive administrative, operational, reporting and quality improvements through partnership with internal teams
Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity
Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters
Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy
Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the department
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Partner with senior leadership to define and articulate a clear strategic vision for the PDS organization, developing a comprehensive business roadmap that aligns with broader Services and firm-wide objectives.
Establish, track, and report on annual strategic business objectives, including executive scorecards and OKRs, ensuring they cascade effectively throughout the organization.
Lead the execution of high-priority, cross-functional strategic initiatives critical to the business, ensuring timely delivery and successful outcomes.
Work closely with the Head of Data Platforms, Standards, Governance & Analytics and the Data team to track and provide status on the execution of the Services Data Strategy
Collaborate with partners including Marketing to develop and execute an internal marketing and communications plan for the Services Data Platform to drive adoption and awareness
Take ownership of maintaining the data platform’s “Help & Support” documentation, ensuring it is accurate, comprehensive, and user-friendly
Support the generation, review, and publishing of high-quality content and announcements on the Services Data Platform
Actively manage headcount to ensure optimal resourcing against business priorities, financial targets, and risk and control obligations.
Conduct in-depth monthly reviews of headcount data, including attrition trends and mapping accuracy, partnering with managers to ensure data integrity.
Drive an efficient and effective use of the technology investment budget, ensuring alignment with strategic priorities and measurable business outcomes.
Partner with Product, Technology, and central COO teams to develop, prioritize, and track the technology book of work.
Manage the multi-year technology investment planning process, coordinating across stakeholder groups to ensure alignment with global and regional priorities.
Oversee the preparation and dissemination of critical management reports, including Monthly Business Reviews (MBRs) and other executive-level presentations, providing a consolidated view of business performance.
Translate complex financial, operational, and strategic data into clear, actionable insights for senior leadership to facilitate data-driven decision-making.
Ensure executive scorecards accurately reflect key business metrics, are sourced from golden-source data, and that any variances are clearly understood and communicated.
Champion talent management initiatives, including the support and development of Early Careers programs and fostering employee growth and skill development.
Actively manage and respond to Voice of Employee (VOE) feedback to cultivate a positive, inclusive, and productive work environment.
Promote a culture of end-to-end accountability, continuous improvement, and engagement through town halls, leadership sessions, and other firm-wide initiatives.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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