Business Unit Application Support Analyst Ld (US) - Salesforce Admin

TD • Mount Laurel, NJ

7d • $91,000 - $136,240

About The Position

The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

Requirements

• Bachelors degree or progressive work experience in addition to experience below
• 7+ years related experience required
• Excellent communications, problem-solving and decision making skills
• Demonstrates leadership, coaching, counseling and supervisory skills are required
• Demonstrates ability to develop and maintain strong relationships across business lines and with vendors
• Excellent organization, planning and coordination skills
• In-depth knowledge of systems testing procedures and practices

Nice To Haves

• Salesforce administration experience
• Salesforce certifications

Responsibilities

• Leads staff, assigns, prioritizes, and monitors work
• Maintains confidentiality of work being performed
• Develops and maintains relationships with business partners, both internal and external, to enhance productivity
• Participates as subject matter experts on strategic initiatives involving system support
• Works with users and business partners to determine information and reporting needs
• Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
• Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives
• Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments
• Challenges self and others to develop new and innovative analytics and points of view
• Coaches other team members, as appropriate within area of expertise
• Leads and contributes to ongoing improvement of the partner experience within assigned application areas

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees