Business Transformation Program Specialist

Baystate Health•Springfield, MA

1d•Hybrid

About The Position

The Business Transformation Program Specialist at Health New England (HNE) is responsible for supporting business transformation initiatives within the care management platform system, with Module business owners and system users. This position will support the Business Transformation Program & Systems Lead, with operational initiatives related to the care management platform system including defect remediation, workflow enhancements, and other operational efficiencies as assigned. The Business Transformation Specialist will interact with cross-functional care management platform system users, assist the Business Transformation Program & Systems Lead with evaluating, development, testing and implementing business transformation programs.

Requirements

Bachelor’s degree in Medical Information Systems or related field and 3 years’ experience with process management, or systems management a healthcare related industry; or equivalent combination of education and experience.
Experience with MicroSoft Word, Excel, Visio, required
Care management platform system, preferably MHK CareProminence ®, required
Quickly develops in-depth business knowledge and translates workflows into products and systems
Effective at managing competing priorities and can work independently with oversight.
Process improvement experience
Excellent organizational abilities; Self-directed, self-motivated and detail oriented
Excellent verbal and written communication skills
Strong interpersonal skills, able to relate to all levels of professionals
Bachelors Degree

Nice To Haves

Application configuration experience preferred

Responsibilities

Business Transformation: Responsible for routine configuration changes in care management platform system.
Annual letter review with care management platform system business owners to ensure compliance with regulatory and accreditation standards. Oversee the OSDS review process.
Collaborate with assigned cross-functional teams in the identification, documentation of new enhancements, workflow modifications within care management platform system.
Attend care management platform system sponsored User Group and Best Practice Meetings.
Support the “Lead” with review of care management platform system upgrade requirements, support requirement gathering, testing and training.
Business Maintenance: Maintain care management platform system user access; add and train new users, review and revise user roles and access
Interface with the care management platform system Program Manager, attend weekly production support calls.
Participate in monthly care management platform system Production Code Push, support regression and defect testing in the Production environment
Work with care management platform system business owners to create reports in Knowage® or with HNE’s IT team to create reports in PowerBI®
Business Owner Support: New user care management platform system overview training.
Medical Director care management platform system training, process support.
Development of Inter-Rater Reliability (IRR) reporting with UM/BH managers, at least annually.
Annual Reporting: State, Federal, Medicare, Medicaid, Employer Group, as needed
Participation in special projects as needed