Business Transformation Communications Manager
About The Position
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! The Business Transformation Communications Manager role supports the Business Transformation Office (BTO) by designing and executing structured communication and engagement strategies for the Business Transformation Office and its enterprise initiatives. This role collaborates with transformation workstreams and partners closely with project leads, project managers and executive sponsors to ensure initiatives are clearly communicated, reinforced, and adopted.
Requirements
- Bachelor’s Degree required
- 5+ years in communications, change communications, and/or transformation roles
- Experience supporting complex, cross-functional initiatives
- Strong strategic writing and storytelling ability
- Ability to influence without formal authority
- Demonstrated experience interacting with executives and senior leaders
- Strong relationship-building skills and a collaborative mindset, with the ability to build trust quickly and work effectively across functions and levels of the organization
- Highly dependable and proactive, with a strong sense of ownership and follow-through in fast-moving, high-visibility initiatives
- Team-oriented approach, able to partner closely with project managers, sponsors, and functional leaders to move work forward
- Ability to learn quickly and adapt in new environments
Nice To Haves
- Medical device/data industry experience preferred
- Familiarity with change frameworks (Kotter, Prosci, etc.)
- Certification in Kotter or Prosci preferred
Responsibilities
- Develop structured communication and activation plans for enterprise initiatives
- Translate complex changes into clear, actionable messaging.
- Align communication timing with project milestones and rollout phases
- Identify risks to adoption and adjust activation strategies accordingly
- Reinforce enterprise priorities within each initiative’s messaging.
- Partner with project teams and BTO leadership to shape initiative-specific messaging
- Partner with executive sponsors and Steering Committee to translate strategy to messaging
- Prepare leadership talking points and engagement materials
- Support leaders in clearly articulating expectations to their teams
- Build confidence and clarity in how sponsors activate change
- Surface patterns across initiatives (e.g., success, confusion, resistance, fatigue)
- Provide insights to BTO leadership about adoption signals
- Contribute to refining communication best practices and toolkits
- Help shape reusable communication frameworks that scale with the BTO
- Track engagement metrics and stakeholder feedback
- Refine messaging based on clarity gaps and adoption signals
- Support post-launch reinforcement planning
- Build templates and communication standards that strengthen future initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
