Business-to-Consumer Customer Service Representative (Manufacturing)
About The Position
Parallel Employment Group is seeking a motivated Business-to-Consumer Customer Service Representative to join a growing manufacturing company. The ideal candidate will be responsible for providing exceptional customer service and support to consumers, ensuring a positive experience from inquiry through post-sale follow-up. Responsibilities include managing customer inquiries, processing orders, resolving product issues, and coordinating with internal teams to fulfill customer needs. Strong communication skills and a customer-focused attitude are essential in this role.
Requirements
- Previous customer service experience, preferably in a manufacturing or B2C environment.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve customer concerns effectively.
- Proficient in computer applications and order management systems.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Responsibilities
- managing customer inquiries
- processing orders
- resolving product issues
- coordinating with internal teams to fulfill customer needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
