Business/Technical Support Supervisor 2 - Client Services - FT - Day

University of California, Irvine • Irvine, CA

1d

About The Position

The incumbent serves as a working supervisor overseeing the Helpdesk. Responsible to design, develop, implement, and evaluate the overall strategy for effective Helpdesk services. Serves as a project leader as appropriate. Provides effective supervision to Helpdesk Operators.

Requirements

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Must be willing and able to work occasional weekends and evenings as needed
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Excellent written and verbal communication skills in English
• Demonstrated technical ability to install, and maintain MAC Windows operating systems environment including Office application suite
• Demonstrated skill to work independently and to prioritize and manage a relative number of simultaneous requests and to work on tasks which may not be clearly defined
• Demonstrated experience working as a project manager / lead
• Demonstrated experience in healthcare IT, preferably in an academic hospital setting
• Demonstrated ability to effectively supervise and motivate staff
• Bachelor's Degree in Computer Science or related field and/or combination of education and equivalent work experience
• Ability to manage multiple medium to large scale projects with multiple stakeholders in a cross matrix environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Must be able to provide proof of work authorization

Nice To Haves

• Prior lead or supervisory experience
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual skills in English and Spanish and/or Vietnamese

Benefits

• We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level