Business/Tech Support Analyst 3 - Client Services - FT - Day
About The Position
Position Summary: The incumbent provides advanced technical support for the organization’s desktop computing environment while ensuring an excellent customer experience. Handles the most complex end-user issues involving hardware, software, networking, and enterprise systems across PC, Mac, thin client, and tablet devices. Works to identify proactive solutions that reduce recurring problems and improve resolution times. Serves as an escalation point, technical lead, project resource, and trainer, sharing best practices and policy expertise with both staff and end users.
Requirements
- The incumbent will report to UCI Health – Orange and support the broader organization, including Irvine, the Community Network, and other ancillary locations, as needed.
- Strong working knowledge of Active Directory, Group Policy, Microsoft 365, Intune, VDI and remote access solutions.
- Solid networking fundamentals including TCP IP, DNS, DHCP, VPN, Ethernet/802.3 and wireless/802.11.
- Proven ability to install, configure and maintain Windows, Macintosh, IGEL, iOS and Android operating environments.
- Must be able to work evenings, weekends, holidays, and on-call on a rotational basis
- Minimum three years of hands-on desktop support experience including hardware and software troubleshooting.
- Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
- Extensive experience with Microsoft Office 365 applications including Outlook, Teams, OneDrive and SharePoint, plus Excel, Word and PowerPoint.
- Excellent written and verbal communication skills in English and demonstrated ability to communicate effectively with technical and nontechnical end users at all levels of the organization.
- Ability to maintain a work pace appropriate to the workload
- Ability to establish and maintain effective working relationships across the Health System through exemplary customer service.
Nice To Haves
- Knowledge of university and medical center organizations, policies, procedures, and forms
- Industry certification – CompTIA A+/Network+/Security+, Microsoft 365 Fundamentals or VMware Certified Technical Associate - End-User Computing
- Experience with VDI and thin clients
- Experience in ServiceNow or other IT Service Management (ITSM) platform
- Experience in Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM) or other enterprise endpoint management tool
Benefits
- We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
