Business Systems Trainer

Family Health Center of Marshfield Inc•Rhinelander, WI

About The Position

The Business Systems Trainer provides essential support to the business office team by delivering training and education related to registration, appointments, eligibility, prior authorization, payment collection, charge verification, and health information management. Responsibilities may include developing and implementing training materials, aligning content with current policies and procedures, and supporting staff development to enhance performance and compliance. This role works under the direction of departmental leadership to ensure team members are equipped with the tools and knowledge needed to perform their duties effectively and contribute to a positive patient experience.

Requirements

High school diploma or equivalent required.
Minimum of three years of experience in a dental or medical business office setting.
Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.

Nice To Haves

Preferred post-secondary education in Business Management, Education, Medical Coding, Dental, or a healthcare-related field.
Preferred experience or training in adult education, technical writing, instructional design, or leading projects and implementation teams.
Preferred knowledge of state and federal financial assistance programs, including Wisconsin ForwardHealth guidelines.
Basic Life Support (BLS) certification at time of hire, or within three months of employment – preferred.

Responsibilities

Provides training and guidance to staff within a designated service line on system policies, procedures, protocols, and resource materials to ensure consistency and regulatory compliance.
Creates and updates training curricula to reflect current practices and ensure content accuracy.
Delivers staff training in both virtual and in-person settings; travels to clinic locations as needed to support on-site training.
Maintains competency in the roles being trained and provides on-site operational support as assigned.
Assesses employee competencies and collaborates with managers to coordinate training plans that address identified education needs.
Participates in process improvement initiatives by incorporating employee feedback, recommending performance standards, and evaluating training outcomes for quality and efficiency.
Responds to a variety of employee inquiries to provide timely and accurate information and support.
Assists with the setup of new business office locations to ensure accurate and timely implementation of operational workflows.
Coaches and mentors business office staff to support development and maintain a knowledgeable and effective team.
Maintains strict adherence to scheduled work hours with regular and reliable attendance.
Performs other duties as assigned.