Clinical Systems Trainer

Marin Community Clinics • Novato, CA

3d • $39 - $43 • Onsite

About The Position

Overview Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Clinical Systems Trainer is responsible for the Electronic Health Record/Electronic Dental Record workflow transformation (design and re-design), planning, testing, end user training, implementation, adoption, and support. Responsibilities Primary application/software focus areas include: Epic Systems including but not limited to Cadence, Prelude, EpicCare, Wisdom, OnBase, Resolute, Reporting Service, and MyChart. The Clinical Systems Trainer works closely with the Information Systems Training and Development Manager and Chief Information Officer to deliver high quality training and training materials in support of clinical operations. Travel on site to clinic locations to collect areas in need or training and formulate a plan for implementation of that training. Coordinate organizational trainings on new software systems and version upgrades included but not limited to Epic Systems. Maintain organizational knowledgebase of training materials. Achieve and maintain ESA (EHR Support Analyst) status with Epic OCHIN. Additional Responsibilities: Testing and troubleshooting of organizational clinical software. Technical support of application upgrades and migrations. On call support for afterhours clinics. Other duties as assigned.

Requirements

• Two year Degree or equivalent experience in healthcare preferred.
• Work Experience with Epic, NextGen, Dentrix or comparable software application experience and training preferred.
• Experience working in physician office or hospital.
• Experience and familiarity with medical records and related privacy and security rules and regulations.
• Comfortable training and speaking in front of groups.
• Superior written and verbal communication skills.
• Ability to react calmly and effectively in stressful or time sensitive situations.
• Able to organize and report complicated and detailed information in a concise and meaningful manner.
• Has interpersonal skill necessary to interact effectively within all levels of MCC and to maintain productive working relationships.
• Work requires high level of competency in computer utilization, including but not limited to: Windows, MS Office and Healthcare IT software.
• Able to effectively build and motivate teamwork using open communication, flexibility, goal setting, delegation, monitoring progress of projects, and evaluation.
• Ability to prioritize multiple demands.
• Fulfill immunization and fit for duty regulatory requirements.
• Ability to drive and/or provide own transportation to MCC offices and other off-site meetings.
• Ability to sit or stand for extended periods of time.
• Ability to bend and lift up to 20lbs.

Responsibilities

• Electronic Health Record/Electronic Dental Record workflow transformation (design and re-design), planning, testing, end user training, implementation, adoption, and support.
• Primary application/software focus areas include: Epic Systems including but not limited to Cadence, Prelude, EpicCare, Wisdom, OnBase, Resolute, Reporting Service, and MyChart.
• Deliver high quality training and training materials in support of clinical operations.
• Travel on site to clinic locations to collect areas in need or training and formulate a plan for implementation of that training.
• Coordinate organizational trainings on new software systems and version upgrades included but not limited to Epic Systems.
• Maintain organizational knowledgebase of training materials.
• Achieve and maintain ESA (EHR Support Analyst) status with Epic OCHIN.
• Testing and troubleshooting of organizational clinical software.
• Technical support of application upgrades and migrations.
• On call support for afterhours clinics.
• Other duties as assigned.

Benefits

• Our benefits program is designed to protect your health, family and way of life.
• We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree