Business Systems Technical Lead

Iridium Satellite, LLC•Tempe, AZ

1d•Hybrid

About The Position

If you are an experienced Business Systems Analyst, you will be excited about the Business Systems Technical Lead opening with Iridium on our Enterprise Applications team! As a Business Systems Technical Lead, you will provide technical expertise, guidance, and oversight for the implementation, configuration, and support of key business systems. You will collaborate closely with business and IT teams to ensure seamless integration and optimization of enterprise applications, troubleshoot complex issues, and drive strategic improvements to enhance operational efficiency. The ideal candidate will possess strong leadership skills, technical knowledge, and a deep understanding of business systems and processes.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field
5+ years of relevant experience with software applications and systems
Experience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)
Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutions
Experience in leading technical aspects of projects, including system rollouts, upgrades, and integrations
Proficiency in database management (e.g., SQL, relational databases) and reporting tools (e.g., Power BI)
Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization
Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
Be comfortable managing upward, including being a proactive communicator and asking for help when needed
Have confidence and be able to establish meaningful relationships with your manager and members of your team
Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
Be active in seeking out ways to continuously improve yourself and gain new knowledge
Willingness to work after hours as needed, up to 25% of the time, for critical support and scheduled system changes
Work a hybrid schedule that includes 3 days in office and 2 days from home
Be a US Citizen

Nice To Haves

Relevant certifications in business systems, project management, or technical fields (e.g., PMP, Microsoft Certified Solutions Expert)
Experience with cloud-based enterprise applications and services (e.g., AWS, Azure)
Experience with project management methodologies (e.g., Agile, Waterfall)
Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementations

Responsibilities

Lead the technical direction for business systems, overseeing system configuration, integration, and troubleshooting
Provide mentorship and guidance to junior team members and stakeholders
Oversee the integration of business applications and ensure seamless communication between systems through APIs, middleware, or other solutions
Work closely with business users, project managers, and IT teams to understand business needs and translate them into technical solutions that align with organizational goals
Continuously monitor the performance of business systems and identify opportunities for optimization while mitigating technical risk
Recommend and implement improvements, following best practices, to enhance system functionality, efficiency, and scalability
Lead and manage projects related to business system implementations, upgrades, and enhancements
Ensure project timelines, deliverables, and budgets are met while minimizing disruption to business operations
Act as the go-to technical resource for troubleshooting complex system issues
Lead efforts to resolve system errors, integration issues, and other technical challenges
Develop and maintain technical documentation for system configurations, integrations, and processes. Ensure the team follows best practices in system configuration, testing, and deployment
Provide training and knowledge transfer to business users and internal teams
Ensure users have the necessary tools and understanding to use the systems effectively
Ensure that business applications comply with company policies, regulatory requirements, and security protocols
Implement solutions that protect sensitive data and adhere to organizational standards
Collaborate with external vendors for system support, upgrades, and integrations
Manage vendor relationships and ensure solutions meet business and technical requirements
Guide team on technical best practices and coding standards
Conduct code reviews to ensure quality standards are met
Research, inquire, and inform Enterprise Applications team of trends in technology and recommend and work with management to implement solutions that will enhance processes and efficiency