Business Systems Specialist

Daimler Truck North America•Fort Worth, TX

2d•Hybrid

About The Position

The Business Systems Specialist is responsible for improving systems and processes that support critical functions across DTFS Credit and Operations. The role focuses on ownership and management of process improvement activities, workflow optimization, and automation solutions. Key responsibilities include leading small projects/initiatives, collaborating with stakeholders and IT, managing vendor relationships, and handling all aspects of problem research, system configuration, functionality enhancements, certification testing, user training, and documentation. In addition to core business analysis responsibilities, this role involves hands-on configuration and maintenance of telephony, IVR/IVA, and AI applications within the Five9 environment. Responsibilities include user provisioning, technical enhancements, and testing of new features and releases. The CCS team supports telephony applications across the Americas region, including Canada and Mexico.

Requirements

BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
General knowledge of financial services or IT
Hands-on business or IT testing experience
Strong PC skills: Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Outlook)
Knowledge of project management tools: MS Visio, MS Project, WBS Modeler
Exposure to project management methodologies
Strong analytical, problem-solving, and critical thinking skills
Ability to work independently and within a team
Strong organizational skills and ability to manage multiple priorities
Flexibility to work alternative schedules, including late nights and weekends

Nice To Haves

1–2 years of experience configuring or supporting cloud-based applications
Familiarity with IVR/IVA, telephony platforms, or AI-enabled tools
Experience executing and testing system changes
Prior knowledge of Credit Operations Systems such as: eCreditPro, DFAS, CreditShell, eFundingPro, Dealer Profile ALFA, Pega, Frames, ECM
Strong analytical, problem-solving, and critical thinking skills
Ability to quickly learn new products, systems, applications, and technologies, and adapt to change

Responsibilities

Collaborate with stakeholders to understand benefits and prioritize initiatives
Explore process optimization opportunities and provide business consultancy to user groups
Formulate business requirements and lead implementation activities, coordinating with vendors and IT
Manage vendor relationships and oversee product upgrades
Plan and conduct system certification testing
Develop and deliver customized systems training as required
Update policies, procedures, work instructions, and system manuals
Provide day-to-day maintenance and production support
Conduct system testing, sign-offs, and go-live certifications
Drive internal process improvements and requirements definition

Benefits

annual bonus program
401k company contribution with company match up to 8 % of annual salary as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans