Business Systems Senior Analyst

SRP • Tempe, AZ

1d • Hybrid

About The Position

We are seeking a detail-oriented and strategic Systems Business Analyst to join our Human Resources team, supporting the PERA department, a training and conference center that serves Salt River Project. This role will serve as a critical liaison between HR, IT, and vendors, with a specialized focus on hospitality applications central to PERA’s operations. As the subject matter expert, the analyst will ensure the system is optimized to support business objectives and event management. The ideal candidate will possess deep expertise in hospitality and/or retail, along with a strong understanding of HR processes, data management, and system implementation. They will be responsible for translating business needs into technical solutions that enhance operational efficiency and user experience.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field or equivalent experience that prepares the candidate for the position.
• 3–5 years of experience in Hospitality or HR systems analysis or business analysis.
• Proficiency in hospitality platforms (e.g., LS Retail, EventPro, Square, Microsoft Dynamics, CRM)
• Strong analytical, problem-solving, and communication skills.
• Knowledge of hospitality processes including accounting, event management, and retail inventory.

Nice To Haves

• Project management certification (e.g., PMP, Agile).
• Experience with system integrations and APIs.
• Familiarity with data privacy regulations (e.g., GDPR, HIPAA).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with data visualization tools (e.g., Power BI, SQL, Tableau) is a plus.

Responsibilities

• System Analysis & Optimization Analyze current PERA systems and processes to identify areas for improvement.
• Collaborate with stakeholders to gather and document business requirements.
• Evaluate and recommend hospitality and/or HR technology solutions that align with organizational goals.
• Project Management Lead or support PERA system implementations, upgrades, and integrations.
• Develop project plans, timelines, and deliverables in coordination with cross-functional teams.
• Ensure projects are delivered on time, within scope, and within budget.
• Data & Reporting Design and maintain dashboards and reports for key metrics for all PERA departments.
• Ensure data integrity and compliance with federal policies.
• Support accounting audits and compliance reporting.
• Stakeholder Collaboration Act as a liaison between HR, IT, and external vendors.
• Provide training and support to end users on system functionalities.
• Facilitate change management and user adoption strategies.
• System Maintenance & Support Troubleshoot system issues and coordinate resolution with HR, IT or vendors.
• Maintain documentation for system configurations and processes.
• Monitor system performance and recommend enhancements.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level