Business Systems QA Analyst

State of Maine•Augusta, ME

About The Position

This is professional services work in the analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include assisting in the coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as team lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining update business systems to support continuous improvement. Work is performed under limited supervision.

Requirements

Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
Knowledge of scientific methodologies requiring interactive testing approaches.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of current business and management systems, methods, and processes.
Knowledge of quality assurance principles, methods, and risk assessment.
Knowledge of data warehouses and user types.
Knowledge of software development life cycles.
Knowledge of organizational procedures, workflow, and functions.
Knowledge of computerized applications used in accounting systems.
Ability to develop evaluation and monitoring systems.
Ability to draft test scripts, document and compare results.
Ability to participate on or lead a small team.
Ability to analyze results of testing computer applications.
Ability to establish and maintain effective working relationships.
Ability to write technical reports and documents
A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

Responsibilities

Performs system testing activities in order to validate the integrity of the system and document quality control standards are maintained throughout systems and processes.
Assists in coordinating system project testing in order to support timely services and ensure current and new projects meet goals and objectives.
Recommends changes to business quality controls, and complex documents in order to support proper delivery of program services and product deliverables.
Leads testing efforts on small projects in order to validate systems and applications comply with established quality assurance standards, IT requirements, and meet business needs.
Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes in order to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
Assists with business systems requirements and quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle in order to serve as a liaison, ensure timely services, and make recommendations on risk and/or risk mitigation.
Collects and evaluates pertinent data related to projects in order to develop reports and recommendations, summarize information, and document change management processes.
Collaborates with stakeholders, vendors, project teams, and managers in order to discuss problems, correct plans, and implement organizational solutions.
Assigns tasks to team members in order to meet operational needs.
Performs review of test scripts and documented results drafted by others in order to provide input and to make recommendations for approval.
Confers with vendors and/or IT personnel on system problems in order to troubleshoot abnormalities and identify solutions.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.