Business Analyst Senior, QA

FIS Global • Little Rock, AR

12d

About The Position

About FIS
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Auto Finance team at FIS supports a configurable, end‑to‑end leasing and financing platform used by auto lenders across the globe. We work closely with auto finance clients to support their day‑to‑day use of the platform, diagnose and resolve issues, and provide insight into ways they can optimize their processes and improve operational efficiency.
Our team consists of experienced developers, designers, and QA engineers who work closely with clients to support daily operations, resolve issues, and improve their use of the platform. We help lenders enhance efficiency by troubleshooting system behavior, analyzing business processes, and guiding clients toward best‑practice workflows that improve both operational performance and borrower experience.
Our teams are inclusive and diverse. Our colleagues work together and celebrate together.
What you will be doing
Collaborate with technical teams working on COBOL‑based Auto Finance applications, interpret business requirements, and clarify intended behaviors.
Investigate, reproduce, and document system issues; provide root‑cause insights and recommend potential solutions.
Assist in defining functional specifications for enhancements and system changes.
Support system testing, test planning, test case design, execution; and validation of fixes and enhancements.
Work with client-facing teams to understand lender needs and ensure the platform supports optimal loan servicing, collections, origination, and asset management workflows.
Contribute to documentation, process mapping, and continuous improvement initiatives across the Auto Finance team.
What you bring
Experience in business analysis, product design, quality assurance, enterprise software, and or system support in financial services.
Experience with enterprise software testing, requirements documentation, and or production support.
Comfort within Agile teams (participating in standups, backlog refinement, and iterative delivery).
Accounting knowledge to support the analysis (financial transactions, fees interest behavior).
Validate system outputs related to general ledger impacts, payment application, and reconciliation processes.
Strong communication skills (collaborate with business and technical mainframe teams).
Bonus if you have
Mainframe tools and environments (TSO/ISPF, JCL, CICS).
Consumer auto lending or lease servicing workflows knowledge.
Auto lending regulations or compliance considerations.
Supporting or enhancing large‑scale financial platforms.
Agile ceremonies, sprint planning, or product development.
What we offer you
Competitive salary and benefits.
Flexible and creative work environment.
The chance to work on some of the most challenging, relevant issues in financial services & technology.
A broad range of professional education and personal development possibilities – FIS is your final career step!
Time to support charities and give back in your community.

Requirements

• Experience in business analysis, product design, quality assurance, enterprise software, and or system support in financial services.
• Experience with enterprise software testing, requirements documentation, and or production support.
• Comfort within Agile teams (participating in standups, backlog refinement, and iterative delivery).
• Accounting knowledge to support the analysis (financial transactions, fees interest behavior).
• Validate system outputs related to general ledger impacts, payment application, and reconciliation processes.
• Strong communication skills (collaborate with business and technical mainframe teams).

Nice To Haves

• Mainframe tools and environments (TSO/ISPF, JCL, CICS).
• Consumer auto lending or lease servicing workflows knowledge.
• Auto lending regulations or compliance considerations.
• Supporting or enhancing large‑scale financial platforms.
• Agile ceremonies, sprint planning, or product development.

Responsibilities

• Collaborate with technical teams working on COBOL‑based Auto Finance applications, interpret business requirements, and clarify intended behaviors.
• Investigate, reproduce, and document system issues; provide root‑cause insights and recommend potential solutions.
• Assist in defining functional specifications for enhancements and system changes.
• Support system testing, test planning, test case design, execution; and validation of fixes and enhancements.
• Work with client-facing teams to understand lender needs and ensure the platform supports optimal loan servicing, collections, origination, and asset management workflows.
• Contribute to documentation, process mapping, and continuous improvement initiatives across the Auto Finance team.

Benefits

• Competitive salary and benefits.
• Flexible and creative work environment.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Time to support charities and give back in your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level