Business Systems Manager
About The Position
At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience. What We Do and Who We Serve We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing. We Live Our Core Values Our values guide us in our day-to-day interactions with our clients and each otherâIntegrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team. Discover How Far You Can Go. Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating client engagements for our teams to work onâthe kind of work that helps you develop and refine your skills to advance in the profession. Hybrid Work HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible. The Business Solutions Group (BSG) at HCVT works across multiple service lines within the firm to evaluate their technology and process needs. We meet those needs by delivering best practice software implementations, custom development, and process design. Our team consists of business analysts, developers, and strategic leadership.
Requirements
- Bachelorâs degree in information systems, or related field required; accounting education/experience a plus
- 4-6 years of experience in business systems analysis, with demonstrated leadership capabilities
- Product ownership or delivery management experience
- Proficient in MS SQL for querying, maintenance, and troubleshooting
- Excellent analytical, problem solving, and strategic thinking capabilities
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented with a track record of building strong stakeholder relationships
- Flexible with changes in hours during busy season and able to assist after hours/on weekends if needed
Responsibilities
- Serves as delivery manager for custom application development efforts, managing delivery timelines, building and prioritizing product backlogs, and coordinating with developers and leadership to ensure applications are developed to user specifications
- Leads quality assurance for custom application development, including performing integration testing and creating, maintaining, and monitoring automated regression tests
- Acts as primary point of contact for production support efforts for applications, including troubleshooting, issue resolution, and conducting user training sessions
- Leads product documentation efforts including creation and maintenance of user guides and knowledge base content
- Analyzes support trends and usage data to drive process improvements and implement preventative measures that reduce recurring issues
- Partners with leadership on product discovery, requirements gathering, build vs buy analysis, and implementation planning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
