Business Systems Manager - Contract
About The Position
Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants. Role Overview We are seeking a Business Systems Manager to own the strategy, administration, and internal adoption of our core enterprise platforms: HubSpot (CRM), NetSuite (ERP), and the Atlassian Suite (Jira/JSM). As we continue to scale, we need more than just an administrator; we need an architect who can help bridge the gap between technical systems and human workflows. You will not only build and integrate these platforms but also act as a lead educator—empowering our Sales, Finance, and Operations teams to master their own segments of the tech stack.
Requirements
- The "Trifecta" Proficiency: 2-4 years of hands-on experience managing HubSpot, NetSuite, and Jira/JSM in a high-growth environment.
- Technical Integration Literacy: Strong understanding of REST/SOAP APIs and EDI standards (X12, EDIFACT).
- The "Coach" Mindset: Exceptional ability to translate complex technical concepts into plain English for non-technical staff.
- Business Process Mapping: Ability to sit with a Department Head, understand a manual "pain point," and architect an automated solution across required systems.
- Agile Project Management: Experience using Jira to manage your own roadmap, balancing long-term projects with immediate "break-fix" support tickets.
Responsibilities
- Full-Stack Ownership: Serve as the primary System Administrator for HubSpot, NetSuite, and Atlassian (Jira/JSM/Confluence).
- Workflow Engineering: Build and maintain high-impact workflows (e.g., automated deal routing in HubSpot, revenue recognition in NetSuite, and advanced request schemes in JSM).
- Security & Compliance: Manage global permissions, roles, and audit logs to ensure data remains secure and SOC2/financial compliance standards are met.
- System Connectivity: Design, build, and monitor robust integrations between platforms (e.g., syncing HubSpot Deals to NetSuite Sales Orders) using APIs or middleware (Celigo, Workato, Zapier).
- EDI Operations: Manage Electronic Data Interchange (EDI) protocols for automated document exchange with external partners, vendors, and retailers.
- Data Integrity: Act as the guardian of the "Source of Truth," ensuring data remains consistent as it moves from Marketing to Finance to Product.
- Departmental Empowerment: Develop and lead training programs for "Power Users" within each department to improve their ownership of local system tasks.
- Service Desk Excellence (JSM): Build and optimize JSM portals to provide a world-class support experience for internal teams (IT, Finance, Sales Ops).
- Documentation & Knowledge Base: Curate a centralized internal knowledge base in Confluence to empower employees through self-service and standard operating procedures (SOPs).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
