Business Systems Lead

Coursedog

2d•$110,000 - $130,000•Remote

About The Position

As Coursedog’s Business Systems Lead, you’ll own and evolve the systems that power our revenue engine, with a primary focus on Salesforce. Sitting within the centralized Systems team, this is a player-coach role that blends product ownership, delivery leadership, and hands-on building. You’ll be responsible for shaping the Salesforce roadmap, translating business needs into scalable solutions, and ensuring our systems enable teams to move efficiently and make data-driven decisions. While Salesforce is the core platform, this role carries operational ownership across the full GTM systems ecosystem — including billing, support tooling, and revenue operations infrastructure — ensuring these systems are stable, scalable, and tightly integrated. You'll partner closely with GTM, Customer Experience, Finance, Operations, and Product & Engineering to identify opportunities, prioritize work, and deliver high-impact improvements. Operating under the strategic direction of the VP of Enterprise Systems & Architecture, you’ll own day-to-day operations, delivery, and stakeholder relationships across the systems portfolio while leading a small offshore team. You’ll own sprint delivery and continuously improve how systems are designed, built, and maintained. With a strong focus on AI and automation, you’ll help modernize workflows, reduce manual effort, and create a more intelligent, scalable systems foundation. This role is ideal for someone who thrives in both strategy and execution — equally comfortable defining roadmap priorities and jumping into Flow Builder to solve complex problems. If you’re energized by untangling complexity, building elegant solutions, and driving meaningful impact across the business, this is an opportunity to shape a critical function at Coursedog. This role offers a competitive base salary ranging from $110,000 - $130,000, depending on experience. The position also includes a performance-based variable compensation plan, bringing the total on-target earnings (OTE) to $120,000 - $150,000 when goals are met.

Requirements

5+ years of hands-on Salesforce experience in a high-growth SaaS environment, spanning administration, product ownership, or Revenue Operations
Familiarity with business systems beyond Salesforce, with the ability to quickly develop working knowledge of new platforms
Measurable experience designing and building Salesforce solutions, with deep expertise in Flow architecture and declarative automation tools
Proven experience owning a systems roadmap, managing a backlog, and delivering work through agile methodologies (Jira or similar tools)
Familiarity with Apex, SOQL, and platform limitations (e.g., governor limits), with the ability to operate effectively when declarative tools reach their limits
Strong understanding of GTM systems and processes, such as lead-to-opportunity flows, forecasting, renewals, and case management
Experience managing or coordinating distributed teams, with the ability to ensure high-quality delivery across time zones
Hands-on experience with data governance, including deduplication, enrichment tools, and maintaining data accuracy at scale
Experience leveraging AI tools or Salesforce AI capabilities to improve workflows, automation, and operational efficiency
Strong analytical and problem-solving skills, with the ability to translate complex requirements into scalable solutions
Excellent communication skills, with the ability to write clear specifications and effectively engage both technical and non-technical stakeholders

Responsibilities

Salesforce Product Ownership
Roadmap & Backlog
Requirements & Discovery
Process Design
Release Management
Stakeholder Communication
Systems Ownership
GTM Ecosystem Operations
Functional Team Support
Integration Layer Awareness
Stakeholder Prioritization
Platform Judgment
Delivery Management
Offshore Team
Jira Sprint Management
Spec Quality
Hands-On Building
Flow Architecture
Configuration & Data Model
Reporting & Dashboards
Integration Oversight
Tech Debt Remediation
AI & Automation
Agents
Agentic Workflow Design
Continuous Evaluation

Benefits

Healthcare, Dental & Vision
We follow a fixed contribution model to promote equity and transparency. Every employee receives the same annual dollar amount to apply toward medical, dental, and vision coverage. This approach gives you the flexibility to choose the plan that best fits your needs, whether that is a base-level option or more comprehensive coverage.
Depending on the selected coverage level, the company covers:
Employee-only coverage: 65% to 99% of monthly premiums
Employee plus dependents: 45% to 75% of monthly premiums
We partner with Aetna and Guardian, and offer access to best-in-class wellness and support programs, including:
Spring Health (mental health support)
XP Health (vision benefits)
Carrot Fertility (family planning support)
One Medical (primary care)
We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Retirement Planning
To support long-term financial health, we offer a Safe Harbor 401(k) plan from day one of employment. Coursedog provides a 4% employer match on your total compensation (subject to federal limits) each pay period for employees contributing to a tax-advantaged retirement account.
Paid Time Off
We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.
Remote-First Since Inception
We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best.
Equity
As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.
Paid Parental Leave
We proudly support working parents with industry-leading benefits. Employees are eligible for up to 12 weeks of fully paid leave. This benefit is available to all eligible employees, regardless of gender or family structure.