Business Systems Engineer

Sierra • San Francisco, CA

1d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• 8+ years of Salesforce development and configuration experience (Apex, LWC, APIs, Flow, SOQL, security model, data modeling, etc.)
• Proven experience building and maintaining integrations between Salesforce and billing, revenue, and financial systems
• Deep understanding of CPQ, billing, and quote-to-cash concepts, including usage-based pricing, rating, invoicing, and revenue data flows
• Strong SQL skills with the ability to model, transform, and analyze large datasets related to usage, billing, and revenue
• Hands-on experience building reliable ETL pipelines between data warehouses, billing platforms, and downstream financial systems
• Experience designing integration architectures using REST/SOAP APIs, event-driven patterns, and ETL or iPaaS-style tooling
• Familiarity with ERP integrations and financial system data requirements (e.g., invoices, payments, revenue, collections)
• Expertise in DevOps practices for enterprise applications, including CI/CD, version control, deployment automation, and rollback strategies
• Ability to clearly articulate complex technical and financial system concepts to diverse audiences—from engineers to finance and GTM stakeholders
• Strong ownership mindset with a track record of delivering complex, cross-system initiatives in ambiguous environments

Responsibilities

• Design and implement Go-to-Market and billing systems that support complex pricing, usage-based monetization, and revenue workflows
• Architect scalable, reliable integrations between Salesforce and downstream financial systems, including CPQ, billing, invoicing, ERP, and data platforms
• Build and own ETL pipelines that move raw and rated usage data between data warehouses, billing platforms, and financial systems to support complex usage-based billing scenarios
• Design and maintain automated billing workflows, including usage ingestion, rating, invoicing, and revenue data synchronization
• Evaluate, implement, and manage integration architectures (e.g., event-driven, ETL, iPaaS-based) to support scalable billing and revenue operations
• Own the end-to-end health of billing and revenue systems by monitoring data accuracy, sync reliability, and operational performance across platforms
• Lead the implementation of new billing capabilities as business models evolve, ensuring systems can support increasing pricing and usage complexity
• Serve as a bridge between Engineering, Finance, RevOps, and GTM teams—translating product usage and monetization requirements into durable system designs
• Guide and uphold development best practices to ensure high-quality code, stable integrations, and a strong foundation for future scale
• Support broader GTM Operations initiatives through thoughtful system design, automation, and AI-first process optimization
• Support broader GTM Operations team through thoughtful system design, UX enhancements, and AI-first process optimization

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees