Business Systems Change Manager
About The Position
As a Business Systems Change Manager you will: Lead and manage business systems-related projects, including planning, execution, monitoring, and closure. Prepare and deliver change management plans, including communication, training, and support. Serve as the primary point of contact between the Business Systems team and other business units. Facilitate effective communication and collaboration to gather requirements and resolve issues. Conduct regular meetings with stakeholders to review project status and gather feedback. Manage and prioritize the Business Systems case queue to ensure timely resolution of cases. Monitor and update case statuses, ensuring all cases are moving forward and up to date. Collaborate with stakeholders to gather and document business and technical requirements for system changes, translating business needs into actionable system solutions. Plan and coordinate system maintenance activities, including updates, upgrades, and patches. Track and manage license counts for systems such as Salesforce, DocuSign, and Atlassian products. Create and maintain comprehensive documentation for business systems, including project plans, requirements, system configurations, and user guides. Keep all documentation up to date and accessible to relevant stakeholders. Other duties as assigned
Requirements
- Experience with stakeholder management
- Experience with development of training content, user guides, and test cases
- Experience working for a software company is preferred
- Experience working with remote team members
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Hands-on experience with Salesforce, DocuSign, and Atlassian products is highly desirable
Responsibilities
- Lead and manage business systems-related projects, including planning, execution, monitoring, and closure.
- Prepare and deliver change management plans, including communication, training, and support.
- Serve as the primary point of contact between the Business Systems team and other business units.
- Facilitate effective communication and collaboration to gather requirements and resolve issues.
- Conduct regular meetings with stakeholders to review project status and gather feedback.
- Manage and prioritize the Business Systems case queue to ensure timely resolution of cases.
- Monitor and update case statuses, ensuring all cases are moving forward and up to date.
- Collaborate with stakeholders to gather and document business and technical requirements for system changes, translating business needs into actionable system solutions.
- Plan and coordinate system maintenance activities, including updates, upgrades, and patches.
- Track and manage license counts for systems such as Salesforce, DocuSign, and Atlassian products.
- Create and maintain comprehensive documentation for business systems, including project plans, requirements, system configurations, and user guides.
- Keep all documentation up to date and accessible to relevant stakeholders.
Benefits
- Competitive salary based on experience
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee choice benefit
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
