BUSINESS SYSTEMS ANALYST (HYBRID)

Compass Group•Charlotte, NC

20h•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryThe Business Analyst will act as a critical liaison between business stakeholders and the project delivery team to define, document, and support the delivery of key features in alignment with Compass Group’s business goals.

Requirements

Bachelor’s degree in Technology, Business Information Systems, or related field preferred.
Minimum 5 years of experience as a Business Systems Analyst or Product Analyst supporting large-scale enterprise software applications.
Strong understanding of software application development methodologies, and system integrations.
Experience writing Epics, Features, and User Stories; Gherkin experience preferred.
Strong familiarity with the SAFe Agile Framework, including working in Agile Release Trains (ARTs).
Experience writing user stories, features, and acceptance criteria within tools such as Azure DevOps.
Organized, detail-oriented, and able to manage multiple priorities under tight deadlines.
Strong analytical and facilitation skills, with the ability to communicate technical and process information effectively to business and IT stakeholders.
Experience with Compass Group or similar industries (food service, hospitality, contract services) is a plus.
Prior experience in software development.

Nice To Haves

Scrum Master or SAFe certifications (e.g., SAFe Agilist, SAFe PO/PM) are a plus.

Responsibilities

Collaborate with business stakeholders to gather, analyze, and document current and future state business processes
Support the Product Manager and broader Product Management team in creating and refining Epics, Features, and User Stories aligned with the Agile Framework.
Translate business needs into clear, concise, and actionable Features and User Stories with acceptance criteria.
Support the product teams’ testing efforts by suggesting test cases that reflect real-world scenarios
Facilitate cross-functional workshops and discovery sessions with business and technical teams and document outcomes.
Collaborate closely with Functional and Technical leads to ensure that solutions are feasible and fit for purpose.
Provide ongoing support to the product team throughout the development lifecycle, including testing and business validation.
Proactively identify risks, issues, and dependencies and escalate them as appropriate.
Support change management and post-go-live user feedback collection and analysis.
Serve as a liaison between the Product Management layer and Product teams in order to ensure features and requirements are clearly understood and executed.
Provide end-user support for system related technical issues.
Facilitate Agile Ceremonies: Daily Scrum, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective