Business Systems Analyst

Tract•Denver, CO

54d•$115,000 - $165,000

About The Position

As a Business Systems Analyst, you’ll work closely with business teams and the technology group to understand how work gets done and shape the systems that support it. You’ll help teams define their needs, translate them into system and process changes, and guide those changes from planning through rollout. The role blends process analysis, system configuration, project coordination, and user support—making you a key partner in how Tract Capital operates and grows.

Requirements

Bachelor’s degree in Business, Computer Information Systems, or equivalent experience
3–5 years of business analyst experience
Experience with ERP or CRM platforms (NetSuite preferred; Salesforce a plus)
Strong skills in process mapping, workflow documentation, and testing coordination
Excellent communication, facilitation, and problem-solving abilities
Confidence working across Finance, Sales, Operations, and technology teams

Nice To Haves

Telecommunications engineering or operations experience
Large, complex program management experience
Lean Six Sigma certification (Green/Black Belt)
Familiarity with process architecture, UML, or BPM tools

Responsibilities

Partner with Sales, Operations, and Finance to understand goals, workflows, and challenges
Translate findings into clear requirements and actionable solutions
Configure system elements (workflows, approval logic, data fields, forms) or coordinate with technical teams when development is required
Document current and future processes, coordinate testing, and ensure changes meet business needs
Create reference materials and deliver live or recorded training sessions to support adoption
Monitor support requests to identify recurring issues and opportunities for improvement
Maintain clean system rules, data structures, and permissions to support stability and scalability