Business Systems Analyst

CACI•Annapolis Junction, MD

20d

About The Position

Responsible for facilitating the process to collect and define client requirements. Provides advice and recommendations on process best practices. Performs analysis on business or systems processes to identify improvements. Works with clients to understand and define needs and develop and recommend solutions. Interacts and communicates with end-users, management, vendors, and IT personnel. Produces functional design specifications based on user requirements. Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum). Performs configuration and designs functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific application and third-party systems. The Opportunity: Respond to system issues and perform first level corrective maintenance Enter issues via a problem tracking tool Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) Responds to complicated user questions Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders Escalate complex issues within the SD Outreach Team Monitor the health and status of current AEA systems Prepare routine metrics and system availability reports Identify common user challenges and work with development teams, UX teams, and product leads Shall maintain and update the ticket tracking tool Create metrics reports for system availability as well as user support Assist in orienting, training, assigning, and checking the work of lower level employees Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts Provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner Create additional SOPs as needed to perform corrective maintenance Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues Provide customer follow up to ensure questions have been answered and collect feedback Work in a collaborate environment

Requirements

SIGINT experience using mission analytic tools
3 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
High school diploma or equivalent required
Understanding of product workflows in an operational setting
Minimum Clearance Required to Start: TS/SCI with Polygraph

Nice To Haves

Bachelor’s degree from an accredited university is highly desired
Operational experience as an analyst preferred
Familiarity with query languages
Experience working with forward deployed users
Experience providing direct user support and troubleshooting directly with the user
Experience gathering requirements from users
Experience providing overall process improvement and agile efficiencies supporting the existing customer base
Experience with JIRA and Confluence

Responsibilities

collect and define client requirements
provide advice and recommendations on process best practices
perform analysis on business or systems processes to identify improvements
work with clients to understand and define needs and develop and recommend solutions
interact and communicate with end-users, management, vendors, and IT personnel
produce functional design specifications based on user requirements
maintain deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum)
perform configuration and designs functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific application and third-party systems
respond to system issues and perform first level corrective maintenance
enter issues via a problem tracking tool
follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
respond to complicated user questions
escalate complex system questions to Tier II & III Support and appropriate Government stakeholders
escalate complex issues within the SD Outreach Team
monitor the health and status of current AEA systems
prepare routine metrics and system availability reports
identify common user challenges and work with development teams, UX teams, and product leads
maintain and update the ticket tracking tool
create metrics reports for system availability as well as user support
assist in orienting, training, assigning, and checking the work of lower level employees
provide advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
provide first line communications to the customer CSC team to ensure appropriate operational awareness is available in a timely and concise manner
create additional SOPs as needed to perform corrective maintenance
provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues
provide customer follow up to ensure questions have been answered and collect feedback
work in a collaborate environment