Business Systems Analyst

Johnstone Supply LLC•Portland, OR

8d•Hybrid

About The Position

Now is the best time to join Johnstone Supply. As a member of the Information Technology team, the Business Systems Analyst facilitates the activities and works closely with appropriate stakeholders in the development, implementation and maintenance of on-going enterprise-wide programs with a primary focus on data/systems flow analysis to support the business in achieving strategic goals while achieving operational excellence. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Requirements

Bachelor’s Degree (B.A./B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience.
Familiarity with IT project management skills is desired: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.
Ability to coordinate users & technical staff across multiple departments/locations as well as coordination of 3rd party project responsibilities.
Ability to write status reports, process descriptions, and procedures.
Ability to communicate technical issues to non-technical users.
Skill in technical writing for documentation and design purposes.

Nice To Haves

Knowledge of SQL is desired.

Responsibilities

Effectively communicate and define technology considerations within the context of business requirements to a business audience.
Conducts interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates alternative workarounds for system defects until system solutions can be implemented.
Performs and documents analysis of existing business rules, processes, and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of available technology.
Leads small to medium projects (or assists on larger projects) to ensure applications meet user requirements by gathering information from users; developing technical requirements, architecture and design deliverables; and continuously working with users to negotiate technical solutions against business requirements.
Assists with application development to meet business requirements by analyzing business needs and coding, testing, debugging and documenting programs and systems in alignment with department standards and practices.
Performs routine audits of systems and software to ensure highest level of performance and capabilities. Identifies problems and recommends solutions.
Facilitate and contribute to test planning and QA processes.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and short-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees