Business Systems Analyst

Solera

16d

About The Position

We are seeking a Business Systems Analyst to join our Support team, serving as the frontline for troubleshooting, data analysis, and customer support. This role combines technical expertise with customer service, focusing on maintaining data quality and ensuring timely resolution of issues impacting monthly production cycles. You will work closely with cross-functional teams to identify root causes, document findings, and support continuous improvement efforts.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in technical support, data analysis, or business systems roles.
• Advanced SQL skills for troubleshooting and validating data integrity.
• Strong analytical and problem-solving abilities to diagnose complex issues quickly.
• Excellent communication skills for working with cross-functional teams and supporting customers effectively.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Fluent in English both Written and Verbal.

Nice To Haves

• Experience with customer support platforms (Jira, ServiceNow)
• Knowledge of API integrations and web services.
• Understanding of data governance, compliance, and security best practices.
• Exposure to incident management processes and scripting for automation.
• Familiarity with system monitoring tools and alerting systems.
• Knowledge of Jira for Agile project tracking and collaboration.
• Experience with test management tools such as TestRail.
• Experiencing working with remote teams.

Responsibilities

• Troubleshoot data discrepancies and transformation issues across multiple data sources.
• Conduct data analysis, mapping, and validation to support monthly production and customer deliverables.
• Respond to customer inquiries and support integration efforts.
• Maintain and update documentation, knowledge bases, and training materials.
• Perform patch, smoke, and performance testing.
• Monitor system health and maintain queue hygiene.
• Participate in Agile ceremonies and collaborate with cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees