Business Systems Analyst (Contract)

Vertex Pharmaceuticals•Boston, MA

7d•$65 - $70

About The Position

We are seeking a highly detail-oriented and analytical Business Systems Analyst who is comfortable working in regulated environments with sensitive data. This role will support a redistribution of workload by owning foundational system maintenance activities, ensuring data quality, and maintaining accurate documentation across business systems.

Requirements

Bachelor’s degree with 2–5 years of relevant experience.
Strong analytical skills with exceptional attention to detail.
Experience with data analysis, validation, or system operations.
Ability to work with sensitive data (PII/PHI) in compliance with regulatory requirements.
Proficiency with Microsoft Office Suite; familiarity with JIRA or similar tools.
Understanding data management processes and multi system environments.

Nice To Haves

Experience in pharmaceutical, healthcare, or other regulated industries.
Knowledge of GxP and compliance driven workflows.
Exposure to Veeva CRM or other CRM/account management systems.
Understanding of the U.S. healthcare ecosystem.
Canadian market exposure (minor—approx. 5% of workload).

Responsibilities

Conduct deep‑dive analysis of system edge cases and document findings to support product and engineering teams.
Create and maintain process documentation to ensure systems remain accurate and compliant.
Support data completeness requirements for account setup, user provisioning, and hospital/ATC (Authorized Treatment Center) records.
Perform ongoing maintenance of system configuration settings and data records across multiple applications (e.g., Veeva CRM, Salesforce, Oracle, ServiceNow, SailPoint, Informatica).
Execute User Acceptance Testing (UAT) for new software releases and system enhancements.
Validate data integration and synchronization across connected platforms.
Maintain user lists, deactivate inactive accounts, process name changes, and support routine access reviews.
Perform ongoing maintenance of hospital and user records to ensure accuracy across systems.
Support light testing or validation activities related to patient logistics systems.
Identify and implement improvements to keep systems and workflows accurate, current, and compliant.
Collaborate with cross‑functional partners to standardize and streamline processes.
Partner with quality, compliance, commercial operations, field teams, and digital system owners to ensure alignment on requirements and system changes.
Coordinate with global teams to maintain consistency in onboarding processes where applicable.
Collaborate closely with Veeva CRM technical teams for account structures, hierarchy setup, and key data dependencies.