Business Systems Analyst

AAA Washington•Bellevue, WA

1d•Hybrid

About The Position

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply. The Business Systems Analyst will analyze business needs for lead generation, refine requirements, and upload sales leads into Salesforce using the Dataloader tool. This role will also work with our CPIM on continuous improvement for sales tools and processes, including auditing our sellers for compliance with training and best practices. This role will work cross-functionally and will commonly interact with IT, Data Science, Sales Leadership, Marketing, and Training.

Requirements

Bachelor’s degree (BA) in computer science, business, statistics, or equivalent experience.
3+ years’ experience in business analytics and project management role
Ability to challenge assumptions while maintaining an open and learning mindset
Ability to thrive in an environment with competing priorities from multiple stakeholders
Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights
Ability to be agile; able to adapt to situations that involve rapidly changing tasks, shifting priorities, competing demands or transitions into new assignments
Ability to work independently as well as collaboratively with team members and with partners across business units
Ability to establish rapport and gain the trust of others, motivate/influence others to actions that drives business impact and alignment
Knowledgeable about developing insights from data.

Nice To Haves

Experience with Salesforce
Experience with SQL and Tableau
Six Sigma Certification

Responsibilities

Provide analytical guidance and support for stakeholders including mapping and documentation of business processes, facilitating implementation of process improvements, implementing technical solutions, and facilitating operational transformation.
Participate in planning, prioritization, development, and release of activities process to deliver business value.
Partner with others in support of product development, integration with operations and workflows, and provide subject matter expertise for on-going product and business system application development.
Responsible for converting business requirements into design/requirements documents, user stories and acceptance criteria.
Support and coordinate with vendor resources as required to deliver business solutions.
Respond to inquiries professionally and resolve issues with accountability and empathy
Escalate complex issues appropriately while maintaining ownership
Follow established processes while identifying opportunities for improvement
Maintain accurate documentation and records
Partner with team members and leaders to support department goals
Contribute to key performance metrics, service levels, and operational plans
Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards
Foster a respectful, collaborative, and inclusive work environment
Consistent delivery of accurate, high-quality work
Positive feedback from customers and internal partners
Strong performance against KPIs and service expectations
Effective collaboration and communication
Demonstrated reliability, accountability, and professionalism