Business Systems Analyst

Goodheart-Willcox Publisher•Tinley Park, IL

55d•$55,000 - $65,000•Hybrid

About The Position

Goodheart-Willcox Publisher, Experts in Career and Technical Education (CTE) and an employee-owned company, is seeking a Business Systems Analyst . This is an excellent opportunity for an early‑career professional to learn, grow, and develop in a supportive environment while gaining hands‑on experience across a variety of business applications. In this role, you will provide Level 1 support for our internal systems, including day‑to‑day issue analysis and resolution. You will also assist with the optimization and ongoing expansion of G‑W operations within NetSuite and other key applications. This position will follow a hybrid schedule, working a minimum of two days per month in our Tinley Park, Illinois office. Our compensation is market based and takes into account a variety of factors including the candidate’s skill set, experience level, internal equity, and location. For this position, we anticipate the starting salary falling between $55,000 and $65,000 per year. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).

Requirements

Bachelor's degree in Information Technology, Computer Science, Accounting, Finance, or a related field required.
Completion of a related internship in Computer Science, Information Systems, or a similar technical field is required.

Nice To Haves

1 year of experience with ERP, CRM, warehouse and transportation management systems administration and integrations is a plus.
Experience with NetSuite CRM modules is a plus.
Accounting experience is a plus.
Experience with Solochain or Warehouse Management Systems is a plus.
Experience with ShipHawk or Transportation Management Systems is a plus.

Responsibilities

Assist with administration and maintenance with NetSuite ERP and CRM, ensuring system integrity and performance.
Provide Level 1 Support for NetSuite, Solochain, ShipHawk, and Firebrand issues; troubleshoot and resolve data issues, implement fixes, and work with Vendor Support when necessary.
Assist with developing and optimizing NetSuite saved searches, dashboards, and reports.
Assist with configuring workflows, adding custom fields and modifying forms.
Assist with NetSuite upgrades from end-to-end, including preparation and testing coordination with internal stakeholders.
Assist with supporting NetSuite integrations, customizations, and implementations with third party applications, including but not limited to tax, address, payment processing, banking, and shipping systems.