Business Systems Analyst

Southern Company • Atlanta, GA

2h • Hybrid

About The Position

Business Systems Analysts will support the maintenance, development, enhancement, integration, and potential consolidation of our existing application portfolio, which includes applications such as Oracle Sales Cloud, EnergyDirect, and Lighting Automated Methods and Procedures (LAMP) while also partnering with key stakeholders to identify requirements for new technologies or pilots to meet our evolving technology and business process needs. This position will work closely with business stakeholders, marketing and communication teams, technology organizations, and external vendors to identify, test, and implement solutions. They will also be responsible for preparing and validating data for use in financial analysis, sales support, and business decision making. In this role the individual must respond quickly to internal & external customer inquiries, manage vendor relationships, and analyze data and clearly communicate results to stakeholders.

Requirements

• Bachelor's degree in computer science, information technology, engineering, marketing or a related field (preferred)
• 3+ years of proven experience (required)
• Ability to think logically and critically when troubleshooting along with a desire to grow your technical skill set
• Ability to initiate and manage multiple and complex projects simultaneously
• Ability to think analytically to understand how to gather, interpret and apply findings aimed at product/program growth in all areas of the product lifecycle
• Strong interpersonal skills with the ability to work well within a team environment (virtual and in person) to build coalitions, engage and influence others
• Demonstrated sense of urgency, proactive, and results oriented
• Strong planning & coordination skills are a must
• Experience with hands-on consulting, implementation experience, including multiple end-to-end implementations
• Proven ability to work effectively, influence and translate concepts to business partners in the Southern Company Technology Organization
• Excellent communication skills, oral and written, including ability to convey complex information in a manner that is compelling to individuals at all levels and positions inside and outside the company.
• High level of proficiency with Excel, PowerPoint, and other presentation software - Demonstrated sense of urgency, proactive, results oriented, strong planning and coordination skills are a must
• Ability to build and establish effective relationships/partnerships across functional boundaries
• Be an expert in industry trends, new technologies, or updates on our existing platforms
• Ability to think analytically to understand how to gather, interpret and apply findings
• Experience selecting and partnering with third party vendors
• Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs
• Possess an innovative, problem-solving, and solutions-oriented mindset

Nice To Haves

• Working knowledge of digital analytics, data visualization, and reporting platforms is preferred. This can include Power BI, Adobe Analytics, Google Analytics, SQL Server, etc.
• Drive to improve organizational efficiency through process improvement and utilizing technology
• Experience with custom applications, cloud base workflow tools, cloud-based project management software preferred.
• Knowledgeable about new and emerging technologies, such as robotic process automation.
• Knowledgeable about Agile Processes and Frameworks, particularly Scaled Agile Framework (SAFe).

Responsibilities

• Responsible for Level 1 end user support and working with technical support on managing all platform-level issues within applications/solutions under scope.
• Help maintain and support integrations with internal systems
• Work with Marketing, IT and business teams to create actionable business requirements for new features, campaigns, lead scoring, segmentation, integrations, etc. Translate business needs to technical specifications.
• Stay abreast of new marketing operations developments and make recommendations for strategic improvements to continually improve and develop the effectiveness of our applications.
• Work across the system with Business Applications teams on identifying the appropriate analytics and data infrastructure to support Strategic Support needs.
• Support in the launch of new capabilities of existing applications
• Configures, administers, and operates applications within Customer Solutions Portfolio. Assess and audit the current state of configuration
• Supports test prioritization and ongoing roadmap of improvements. Supports and develop processes and documentation for tagging, testing, QA, and reporting
• Reports on testing efforts and communicates insights to a broader audience.
• Updating, implementing, maintaining procedures, and identifying automation opportunities
• Develop and maintain platform technical documentation. Train and mentor others on team to build the knowledge base.
• Identify and/or develop KPI’s and metrics for measuring success of implementing solutions, process changes, and initiatives
• Represent GPC Business Systems and Strategic Support on various project teams and system committees
• Assist in identifying new technology and tools that support the Customer Experience strategy and assist with maintaining the Customer Experience technology roadmap
• Performing requirements analysis, converting roadmap features into smaller user stories, write clear and well-structured business requirements/documents.

Benefits

• Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
• A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level