Business Systems Analyst Senior

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, the Business Systems Analyst Senior within the Technology organization plays a crucial role in delivering the best experience for customers and contributing to the company's success. This role involves analyzing business requirements and production specifications for technology application changes, formulating system scope and objectives based on user needs and business processes, and directing business process improvement projects to enhance business results. The analyst is also responsible for identifying and documenting system constraints, implications, and consequences of proposed changes, and providing recommendations for resolving business issues. Employees are expected to be customer-focused, prioritizing customer needs and satisfaction, and adept at managing risk by adhering to PNC's Enterprise Risk Management Framework. This position is based in Dallas, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Denver, CO, and PNC operates as an in-office company.

Requirements

University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelor's degree
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis

Nice To Haves

Extensive experience eliciting, analyzing, and documenting business and system requirements, translating complex business needs into clear functional specifications, user stories, and acceptance criteria.
Experience and working knowledge of mobile applications (iOS and Android), including understanding mobile user journeys, app–backend interactions, API consumption patterns, and how mobile constraints impact requirements and system design.
Strong ability to act as a bridge between business, product, and engineering teams, ensuring alignment on scope, priorities, dependencies, and solution design for API- and microservices-based platforms.
Hands-on experience working with APIs and integrations, including reviewing API contracts, validating request/response payloads, and supporting end-to-end flows using tools such as Postman.
Deep understanding of end-to-end system integrations, including microservices architectures, upstream/downstream dependencies, and how backend services support mobile applications.
Proficiency using Jira for Agile delivery, including backlog management, story refinement, defect tracking, and supporting sprint ceremonies in Scrum teams.
Strong experience documenting requirements and system knowledge in Confluence, including functional documentation, process flows, dependencies, and release notes.
Hands-on experience working in Agile/Scrum environments, actively participating in backlog grooming, sprint planning, demos, and retrospectives.
Proven expertise in creating high-quality analysis artifacts, such as BRDs, FRDs, process flows, data mappings, and sequence diagrams that enable efficient development and testing.
Strong analytical and problem-solving skills, with the ability to assess business and technical impacts, identify risks, and propose scalable solutions.
Experience supporting testing and validation efforts, collaborating with QA and development teams to clarify requirements, review test cases, validate API behavior, and assist with defect triage.
Solid understanding of data flows and business rules, ensuring data accuracy, consistency, and compliance across integrated systems.
Experience working in large, regulated enterprise environments, with awareness of controls, risk management, audit requirements, and change management processes.
Excellent communication and stakeholder management skills, including the ability to clearly explain technical concepts to non-technical audiences and facilitate decision-making.

Responsibilities

Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes.
Directs business process improvement projects for internal business groups, aiming to improve business results.
Identifies and documents all system constraints, implications and consequences of various proposed system changes.
Provides recommendations for addressing and resolving business issues, for a specific business group.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service