Business Systems Analyst III - IT

Pima County•Tucson, AZ

11d•Onsite

About The Position

The Pima County Information Technology Department (ITD) is seeking an experienced Business Analyst III. This role involves leading mid-level to complex cross-functional teams to complete ITD projects. These teams may include system or infrastructure managers, support staff, and analysts. The projects typically focus on implementing technology to enhance the end-user experience and create a more supportable environment. The ideal candidate is proficient in project management, team collaboration, and has the initiative to identify and complete tasks independently. Please describe in your work history how you have demonstrated strong leadership and team management skills, proficiency in project management tools and methodologies, your strong communication and interpersonal skills, strong analytical and problem solving abilities, experience handling project challenges and experience in process development, documentation and training. This is an in-office position located in Tucson, AZ, and cannot be remote.

Requirements

Eight (8) years of experience in business process analysis or computer hardware, software or database development, maintenance or testing. (Relevant education from an accredited college or university may be substituted.)
OR: Three (3) years of experience in a Pima County Business Systems Analyst II or related classification as determined by the department head at the time of recruitment.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.

Nice To Haves

Experience and knowledge in project management, including leading and coordinating teams.
Experience/with knowledge of using project management tools and methodologies.
Experience with communication methods and interpersonal abilities in project management.
Experience with analyzing situations and resolving problems.
Experience with/knowledge of handling project challenges.
Experience/with knowledge of process development, documentation, and training.

Responsibilities

Leads complex projects developing and implementing solutions to process and systems-related issues affecting multiple departments and cross-functional platforms
Evaluates the business objectives of multiple departments to determine business process and cross-functional system solutions for complex projects
Oversees the creation of complex process models that include flow charts, user interface mockups, prototypes, database definitions and test acceptance conditions to ensure a clear understanding of business needs and project objectives across affected departments
Develops and delivers clear and concise oral and written communications and technical documentation related to business processes and solutions for stakeholders, department managers, county management or elected officials
Develops business case and cost/benefit analysis for proposed solutions affecting multiple user departments
Works with technical team leadership and department heads to determine priorities among departments, scope of projects and deadlines, monitors and reports on project progress to department and elected officials
Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials
Effectively negotiates for viable solutions to technical, process and priority conflict resolution
May supervise staff and lead project teams.

Benefits

Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

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