Business Systems Analyst II

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Hybrid

About The Position

Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Description Position Purpose: Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities. Location: This position is full‑time (Monday–Friday, 40 hours per week), consisting of three days in the office and two days working from home in Columbia, South Carolina. What You’ll Do: Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems. Guide both technical and customer departments in the development of the systems that support the business solution. Facilitate the transfer of knowledge about the direction of the business units to others who support them. Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities. Provide input on the business direction for system changes. Validate the business need for solutions to business problems and process improvements. Assist in the development and documentation of training materials. Mentor or train less experienced staff. Work Environment: Fast-paced, high demand environment. Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Requirements

Bachelor's degree
Associates degree plus an extra 2 years job related work experience for a total of 6 years of required work experience OR 8 total years required work experience.
4 years of IT business analysis experience.
Demonstrated understanding of concepts of the supported business unit.
Basic knowledge of standard industry practices.
Demonstrated knowledge of procedures for the business unit.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical skills.
Good conceptual skills.
Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Microsoft Office.

Nice To Haves

Experience with Healthcare and/or Dental Claims.
Able to influence and negotiate solutions to business problems.
Hands experience with MS Visio and Excel.
Has worked with Window OS.
Bachelor's degree-in Computer Science, Business Administration, or other job-related field or 4 years of job-related experience with government business and/or BCBS companies.
Knowledge of CPT, ICD 9, or ICD 10 codes.
Experience analyzing a process, documenting it clearly, and presenting it to technical and non‑technical audiences.
Conceptual understanding of project management techniques.
Able to influence and negotiate solutions to business problems.
MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Certified Business Analysis Professional (CBAP), HIPAA, LOMA.

Responsibilities

Elicit and document user requirements to meet a business objective.
Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
Guide both technical and customer departments in the development of the systems that support the business solution.
Facilitate the transfer of knowledge about the direction of the business units to others who support them.
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
Provide input on the business direction for system changes.
Validate the business need for solutions to business problems and process improvements.
Assist in the development and documentation of training materials.
Mentor or train less experienced staff.