Business Systems Analyst II

Iridium Satellite, LLC•Tempe, AZ

15h•Hybrid

About The Position

If you are a Business Systems Analyst with at least 2 years of experience, you will be excited about the Business Systems Analyst II position on Iridium Enterprise Applications team. In this role you will work closely with business users to understand their needs and translate them into functional and technical requirements. This position is responsible for analyzing, designing, implementing, and testing software solutions to meet the needs of the business. The ideal candidate will have experience in implementing, configuring, and maintaining software applications, as well as the ability to troubleshoot and resolve complex issues that arise.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field
2+ years of relevant experience with software applications and systems or related field OR equivalent relevant experience in lieu of degree
Experience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)
Experience with system integration and data migration
Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization
Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
Be comfortable managing upward, including being a proactive communicator and asking for help when needed
Have confidence and be able to establish meaningful relationships with your manager and members of your team
Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
Be active in seeking out ways to continuously improve yourself and gain new knowledge
Demonstrated proficiencies with Microsoft Office products
Willingness to work after hours as needed, up to 15% of the time, for critical support and scheduled system changes
Work a hybrid schedule that includes 3 days in office and 2 days from home
Be a US Citizen

Nice To Haves

Experience with reporting and dashboard creation tools such as Power BI or similar platforms.
Experience with integrating applications through the use of APIs
Ability to perform SQL querying to extract data and understand output for data analysis
Knowledge of change management processes and best practices, ensuring seamless system upgrades and rollouts.
Experience with project management methodologies (e.g., Agile, Waterfall) is a plus

Responsibilities

Work collaboratively to administer, configure, and maintain business applications, ensuring systems meet the organization's needs and align with business objectives.
Identify opportunities for process optimization through the effective use of technology and business applications
Investigate, inquire, and inform IT support teams of trends in technology and recommend and work with management to implement solutions, following best practices, that will enhance processes and efficiency
Provide Tier 2 support by addressing escalated issues from Tier 1 support team. Handle more complex problems or system errors that require in-depth knowledge of business systems and configurations
Participate as a key technical point of contact in project teams for system upgrades, implementations, and new application rollouts. Provide technical input on system architecture, integrations, and user impact. Ensure smooth deployment and transition of new features or applications
Act as a liaison between IT, business stakeholders, and external vendors to ensure seamless communication and project alignment
Develop user training materials, conduct training sessions, and maintain documentation for system use and processes
Create and manage reports and dashboards for business users to drive informed decision-making
Ensure business applications comply with organizational standards, regulatory requirements, and security protocols
Play a role in facilitating change management processes and controls, adhering to SOX compliance requirements