Business Systems Analyst II

CSUF • Fullerton, CA

4d

About The Position

The Division of Information Technology (IT) strives to be a strategic, innovative and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University’s mission, vision and goals. We are seeking an exceptional individual to join our IT - Enterprise Resource Planning team as the Business Systems Analyst II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity and kindness. Under general supervision, the Business Systems Analyst II learns, documents, and applies the understanding and concepts of higher-ed business processes to support the Department of Financial Aid and other department's mission by preparing, setting up, and executing steps, plans, procedures, communications, documentation, schedules, calendars, jobs, reports, queries, data backups, data imports, and data exports for various campus constituents including but not limited to campus staff, faculty, and students. Provides essential web support and prepares office documents for online access. Assist with updating forms, applying bar codes, and updating specific web pages. Works with staff to recommend enhancements and ensure websites are attractive, up-to-date, and accurate. Creates documentation/guides and provides training and troubleshooting support, including but not limited to providing office support for staff onboarding, staff offboarding, helpdesk, and coordinating the maintenance of office computers/ equipment. Learns necessary tools, technologies, and procedures to conduct business processes steps for various on-premise and cloud/SaaS applications including ERP (PeopleSoft), Database(Query, SQL), ECM (OnBase, Adobe, FileNet, SharePoint), Forms (AEM, PDF, Adobe Sign), BI (OBIEE, QuickSight, SnowFlake), File Storage (Windows Share, SharePoint, Dropbox, OneDrive, AWS), MSOffice (Word, Excel, Access), Helpdesk (ServiceNow, Salesforce) etc. The Business Systems Analyst II should be open to learning and self-driven. Learn and follow industry standards and campus policies to apply project management, service support, and IT security best practices and rules. Apply this learning and understanding specifically to all developed content, including documentation, processes, procedures, training, access granting steps, data creation, and data transfers. Collaborates with IT, various campus departments, and other campuses. Other duties as assigned.

Requirements

• Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Under general supervision, analyzes data, processes, and systems, provides actionable insights, and collaborates with cross-functional teams to improve and implement processes and systems.
• Applies relevant business systems analysis and project management knowledge to support users, gather requirements, perform business process engineering and systems analysis, and troubleshoot issues.
• Partners with technical staff to coordinate fixes, system improvements, upgrades, and system testing.
• Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives.
• Handles multiple work priorities and is accountable for own work results.
• Working knowledge of business systems analysis principles and practices, as well as skill in diagnosing problems and determining system issues.
• Strong project planning and organizational skills to plan, organize, and manage multiple processes and projects.
• Strong communication and interpersonal skills to understand needs and priorities as well as to foster strong relationships and effective communication to ensure alignment and project success.
• Ability to work with and analyze complex data sets and create complex reports using database, query language, and analytical tools.
• Strong analytical skills in order to evaluate user and business needs as well as accurately interpret data to develop sound conclusions and recommendations.
• Proficiency in using applicable software applications and business systems.
• Knowledge of university and IT policies, processes, and procedures, as well as data privacy regulations.
• Ability to provide lead work direction and training to others.
• A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Nice To Haves

• Knowledge of PeopleSoft Campus Solution and/or any SIS application is a huge plus.
• Knowledge of one or more practices, tools, or technologies such as Cloud, SaaS, web technologies, project management, IT security, and data transfer procedures is also valuable.
• The role requires hands-on experience executing manual and automated jobs, processes, reports, and queries, as well as prior IT helpdesk support experience.

Responsibilities

• preparing, setting up, and executing steps, plans, procedures, communications, documentation, schedules, calendars, jobs, reports, queries, data backups, data imports, and data exports
• Provides essential web support and prepares office documents for online access
• Assist with updating forms, applying bar codes, and updating specific web pages
• Works with staff to recommend enhancements and ensure websites are attractive, up-to-date, and accurate
• Creates documentation/guides and provides training and troubleshooting support, including but not limited to providing office support for staff onboarding, staff offboarding, helpdesk, and coordinating the maintenance of office computers/ equipment
• Learns necessary tools, technologies, and procedures to conduct business processes steps for various on-premise and cloud/SaaS applications including ERP (PeopleSoft), Database(Query, SQL), ECM (OnBase, Adobe, FileNet, SharePoint), Forms (AEM, PDF, Adobe Sign), BI (OBIEE, QuickSight, SnowFlake), File Storage (Windows Share, SharePoint, Dropbox, OneDrive, AWS), MSOffice (Word, Excel, Access), Helpdesk (ServiceNow, Salesforce) etc.
• Learn and follow industry standards and campus policies to apply project management, service support, and IT security best practices and rules
• Collaborates with IT, various campus departments, and other campuses
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees