Business Systems Analyst, Customer Success
About The Position
We are looking for someone who wants to build. Someone who gets energized by partnering with Sales and Customer Success, spotting what is missing, and designing the systems that unlock scale. As one of the foundational members of the Business Technology team, you will shape how our GTM teams operate, how data flows, and how we serve customers at every stage. Your Gainsight expertise will be the engine behind a smarter, more connected Customer Success experience. This is a role for the person who loves solving puzzles, influencing strategy, and rolling up their sleeves to build things the right way.
Requirements
- 7+ years of experience as a business systems analyst
- Hands-on experience as a Gainsight administrator
- Familiarity with a modern GTM technology stack (Salesforce, Outreach, Gainsight, Clay, or similar)
- Exceptional communication skills and a genuine interest in working with Customer Success partners
- A love for solving complex problems and diving into data, configuration, and technical troubleshooting
- A strong bias for action and the ability to manage multiple priorities without losing momentum
- Curiosity and hunger to stay ahead of emerging trends in the Customer Success and Sales technology world
Responsibilities
- Turn messy processes into clean, scalable systems that help Sales and CS move faster
- Lead projects end to end, from discovery to launch, with full ownership of the solution
- Build and integrate our CS and Sales systems, including Gainsight, Salesforce, Outreach, and our broader GTM toolkit
- Be a trusted partner to the business, helping teams think bigger about what technology can enable
- Create documentation that makes our systems clear, simple, and easy to build on
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
