Business System Analyst (Salesforce)

First Citizens Bank•Raleigh, NC

26d•Remote

About The Position

This is a remote role that may only be hired in the following locations: Portsmouth, NH; Jacksonville, FL, Raleigh NC This position is responsible for providing advanced technical and operational business system support. Performs needs assessments to determine business requirements and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development.

Requirements

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Nice To Haves

4 years of professional experience working as a business systems analyst
Experience in Banking or Equipment Finance business is preferred
Working experience with Salesforce is required
Proficiency is eliciting, documenting, and analyzing business requirements using techniques like interviews, workshops and surveys
Experience with tools like BPMN, Visio, or Lucidchart to map and optimize business processes
Knowledge of SQL, data modeling, and data visualization tools (e.g., Tableau, PowerBI) to analyze and interpret data for decision making
Familiar with methodologies like Agile, Scrum, or Waterfall for project management and system implementation
Experience with user acceptance testing, test case development, and ensuring system functionality meets requirements
Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution
Strong verbal and written communication skills

Responsibilities

Perform business system analysis associated with change requests, projects, assessments, and production issues
Collaborate with business stakeholders to elicit, document, and prioritize requirements for system functionalities, ensuring alignment with business objectives
Map, analyze and optimize business processes to improve efficiency and align with organizational goals
Translate business requirements into detailed technical specifications, including user stories, use cases and process flows
Act as a liaison between business units and IT teams to ensure clear communication and alignment on project objectives
Source, compile and analyze data to understand detailed data flows, identify business needs and support decision-making
Support the design, configuration and deployment of IT systems to meet business requirements
Create and maintain documentation, such as functional specifications, user guides, and process diagrams
Identify, troubleshoot and resolve system related issues, working with IT teams, business partners and vendors as needed.
Perform Impact Analysis for Systems Integrations/Interfaces across the enterprise

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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