Business Support Specialist- Kroger

C.A. Carlin•Cincinnati, OH

8h•Hybrid

About The Position

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. Established in 1962, we cultivate enduring industry partnerships built on a foundation of integrity and performance. We specialize in synthesizing complex data into actionable insights, which we then translate into strategic programs. Our team is dedicated to executing these initiatives with precision, consistently delivering measurable results that align with our clients' objectives and timelines. With a national presence supported by over 300 associates across multiple offices, our expertise is trusted by a portfolio of iconic global brands. The Business Support Specialist plays a critical role in enabling revenue growth by supporting client execution, sales operations, and internal coordination. This role focuses on operational excellence, accuracy, and proactive support to ensure the Business Development Manager and broader sales team can perform at a high level to serve our customers and clients.

Requirements

Sales Operations & Support: Experience supporting sales teams through order management, reporting, and execution in a retail or broker environment.
Attention to Detail: Exceptional accuracy and follow‑through with data, orders, and client deliverables.
Organization & Time Management: Strong ability to manage multiple priorities, deadlines, and requests simultaneously.
Communication & Collaboration: Clear, professional communicator who works effectively across functions and with key stakeholders.
Data & Systems Proficiency: Comfortable working with sales data, spreadsheets, reporting tools, and retail systems.
Problem Solving: Proactive approach to identifying issues, troubleshooting execution challenges, and escalating when needed.
Retail & Industry Knowledge: Understanding of retail environments, promotions, item setup, and sales cycles.
Team Orientation: Collaborative mindset with a strong service orientation toward internal and external stakeholders.
Adaptability & Reliability: Thrives in a fast‑paced environment, adjusts to shifting priorities, and consistently delivers dependable support.

Responsibilities

Support assigned accounts by executing day‑to‑day sales and operational activities.
Assist with preparation of account materials, presentations, and follow‑ups for client and buyer meetings.
Serve as a secondary point of contact for routine client inquiries, ensuring timely responses and issue resolution.
Process orders, promotions, and new item setups accurately and on time.
Coordinate promotional execution, pricing updates, and item changes across internal systems.
Track and resolve order discrepancies, deductions, and fulfillment issues in partnership with internal teams.
Maintain accurate sales, pricing, and promotional data across systems and reporting tools.
Compile recurring reports on sales performance, distribution, and promotional activity.
Identify data gaps or inconsistencies and proactively communicate issues to the sales team.
Partner with internal teams (sales, analytics, retail support, and finance) to ensure seamless execution of client initiatives.
Ensure alignment between internal teams and external clients on execution details and deadlines.
Follow established workflows and best practices to support consistency and efficiency.
Identify opportunities to improve processes, reporting, and tools that enhance sales effectiveness.
Contribute to documentation and standard operating procedures to support team scalability.